Customer Support Administrator

The Opportunity:

As a Customer Support Administrator, you will be the first point of contact for all Internal and external customers enquiries relating to Komatsu parts sales, orders and deliveries.

The successful candidate will be working in a team of 10 experienced Customer Support Administrator to support approximately 38 branches across Australia.

For this role, we require someone onsite 5 days per-week with the flexibility to work on the occasionally public holiday.

Role Located: Fairfield, NSW

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• 2+ years of experience as a Customer Support Administrator or equivalent
• Experience working in Manufacturing, Machinery or Mechanic industry is advantageous
• Must be proficient with Inventory and Logistics systems IE: SAP, Dynamics AX etc.
• Proven experience in customer facing roles dealing with complex enquiries
• The ability to work in a fast-paced environment with changing requirements
• Ability to multi-task and prioritize workload
• Excellent communication, interpersonal, and problem-solving skills.