Trainee Customer Support Representative - Welshpool

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

What is a Customer Support Representative (CSR)?

As a CSR, you’ll be the first point of contact for both internal and external customers, managing enquiries, coordinating orders, and ensuring our customers receive accurate and timely information. You’ll use Komatsu’s internal systems and processes to handle order tracking, liaise with local vendors and transport providers, and interpret parts to deliver tailored solutions. By working closely with various departments and external partners, you’ll play a critical role in maintaining high service standards and delivering exceptional customer support.

What are the career pathways for a CSR at Komatsu?

Upon completion of your 2-year CSR Traineeship, you will be equipped to pursue advancement opportunities within Customer Support. Potential roles include:

• Customer Support Centre Team Leader or Supervisor
• Customer Projects Coordinator
• Customer Support Sales Representative

The Opportunity:

This 2-year program offers a comprehensive introduction to Komatsu’s internal systems, processes, and customer support functions. You’ll develop a strong understanding of order coordination, parts interpretation, and customer relationship management in a professional, office-based environment.

Throughout the program, you’ll gain hands-on experience in:

• Parts Interpretation: Learn to identify and interpret a wide range of parts using Komatsu systems, enabling you to provide precise solutions to customers.
• Order Management: Manage the end-to-end order process, from sourcing to delivery coordination.
• Customer Communication: Develop essential communication skills to handle enquiries, resolve issues, and deliver timely updates.
• Cross-Functional Collaboration: Work closely with teams across procurement, logistics, and technical support to ensure seamless customer service.

What’s in it for You?

• Gain nationally recognised qualifications, including an AUR31220 Certificate III in Automotive Sales.
• Develop skills in Komatsu’s systems and processes, such as Dynamics AX, P-Mates, and parts interpretation.
• Work with a dedicated Technical Capability team and cross-functional departments.
• Strengthen your communication, coordination, and customer service abilities.
• Clear career pathways within a supportive and collaborative global organisation.

What we are looking for:

• A genuine interest in building a career with Komatsu.
• Strong communication and customer service skills.
• Attention to detail and the ability to manage multiple priorities.
• A proactive, solution-focused approach to problem-solving.
• A keen interest in machines, equipment, and the mining or construction industries.
• Ability to work collaboratively in a fast-paced office environment.

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Referral Program: Earn $3,000 for referring a new employee to Komatsu

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.