Customer Projects Manager - East

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: The role of Customer Projects Manager is to provide support to customers by coordinating Sales, Planning & Operations activities for component supply.

Key Responsibilities:

• Ensure all support aspects of a customer shutdown are met, including responding to Reman Component queries, processing sales orders & quotes in conjunction with the Sales Demand Plan to ensure operational standards are met through:
• Order management, including processing Customer enquiries, quotes, purchase orders, backorder management and delivery status to achieve DIFOT (Delivery In Full & On Time) for our Customers
• Shutdown management, including comparing Sales Orders to the Sales Demand Plan to ensure best continuity of dates between Sales, Planning and Operations
• Invoicing – Ensuring all Sales Orders are invoiced, assisting regional teams with additional core charges and processing credits in line with Komatsu Policy
• Participating & contributing to continuous improvement & quality assurance activities to drive efficiency in all aspects of the business
• To act as an effective two-way communication conduit to ensure all departments (Sales, Planning & Operations) understand the voice of Customer & provide feedback of the outcomes
• Management of the Customer Projects Team to comply with all Company policies & procedures to ensure timely and professional resolution of issues and business improvements recommendations · Identifying, managing and reporting on the KPIs for the Customer Projects Team to deliver optimal Customer satisfaction in line with the above
• Escalation point for issues related to inability of component supply and driving resolution outcome
• Identifying and implementing continuous improvement activities to improve component cycle time
• Ensure execution of component tracking for component deliveries 

Role Located: Wacol

 Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Company funded Income Protection Insurance
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• A Self-Starter with a highly motivated and driven approach to balance the needs of the organisation and the Customer
• Strong ability to motivate, manage and influence direct & indirect teams across multiple business functions
• Highly proficient across Microsoft applications
• Sound working knowledge of earthmoving equipment and strong mechanical aptitude.
• Ability to demonstrate exceptional Customer service skills and build strong working relationships
• Appropriate demeanour for communicating with Customers at a senior level and providing a professional service
• Proven understanding of Parts Sales including outstanding negotiation skills and persuasive ability to hold personal and professional standards of behaviour and ethics
• Ability to work under pressure and independently
• Strong troubleshooting skills and problem-solving ability

Qualification/s

• Trade/Tertiary qualification will be highly regarded

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.