Customer Care Officer

The opportunity

Would you like a fun, flexible and impactful fast-paced role with a great team supporting you? An opportunity has presented itself within the Kingswim Customer Care & Centre Support team, located within our Head Office in Mornington.

When you join the Customer Care & Centre Support team at Kingswim, you’ll get on-the-job training and support, and have access to regular working hours in a casual or part-time role. You’ll play a vital role in ongoing communication and customer service to 22 Kingswim centres and their families, assisting with all customer enquiries across multiple platforms including inbound and outbound calls, emails and online chat.

We’re looking for engaging, friendly and enthusiastic customer-focussed people to join this inclusive, enjoyable and vibrant work environment! We are currently hiring for casual team members. Please note that this is a non-customer facing role, and junior rates apply for successful candidates from 16-19 years of age, as per the Fitness Industry Award. Full time work can also be discussed with suitable applicants.

About you

You’re fun and energetic with outstanding customer service and communication skills and a genuine interest in helping our swimmers and their families. You also enjoy being part of a friendly team that’s dedicated to building a thriving community! You will have excellent computer and data entry skills, and a willingness to learn our internal database and telephone system with guidance and training.

In return, Kingswim offers you flexible shifts, leadership development opportunities, a supportive environment, free parking onsite, and Fitness Industry Award rates.

Availability requirements:

Our Customer Care & Centre Support team operates from 8am to 7pm weekdays, and 8am to 2pm weekends.

• You’ll be flexible to work a rotating roster with both mornings and afternoons/evenings during the week (some shifts ending at 7pm)
• You'll be available to work a rotational weekend roster
• Further details surrounding rostering and availability will be discussed with shortlisted applicants

Commitment to safeguarding

At Kingswim, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Kingswim and the YMCA

Kingswim is a brand of the trusted not-for-profit YMCA. Our Customer Care team assist the families of more than 26,000 kids each week, as they learn to be competent and safe in and around the water. Employing over 650 staff, Kingswim operates 21 learn-to-swim centres across Melbourne, Canberra, Sydney, Brisbane, and the Gold Coast. As a Kingswim staff member, you'll receive free access to all Y pools and gyms across the state!

Are you ready to make a splash with us?

If you’d like to start and finish each day with a smile on your face, we’d love to hear from you!

Start your journey at Kingswim today. Contact us at careers@kingswim.com.au, using the subject line “Customer Care - Mornington” if you have any questions or would like to request a copy of the Position Description.

Kingswim is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Kingswim are proud to be a 2024 Circle Back Initiative Employer, we commit to respond to every applicant.