About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. Falling under the banner of Kent Relocation Group, KRS is a prime example of a successful and tailored coordination service that delivers exemplary customer service. As a relatively new business unit to Kent, it has an enviable team culture and a strong focus on training and development. Led by our inspirational General Manager and enabled by a stellar coordination system that ensures your customer service is impeccable, this role can be based anywhere and has the flexibility to work from home the entire time.
Some of what you will be doing:
- Displaying a flare for customer service to support our clients during the stressful process of relocating
- Liaise with suppliers and develop relationships to ensure the best client experience
- Acknowledge requests, respond to issues and handle escalations with a solution focused mindset
- Accurately and methodically entering client details in accordance with our state-of-the-art IT platform
- Immediate start available on a fixed term to end of February 2025
About you:
Ideally you will have previous experience with client coordination within the relocation or travel industry. This role will come with a full induction and 2-week training program to get the individual up to speed.
What we hope you have:
- Open willingness to train and learn new ways of working
- Clear and friendly communication over the phone
- Confidence dealing with people of all levels
- A logical approach that reassures clients around expectations and process
- A time management expert who can prioritise and step it up when it’s busy
You may not fit the requirements 100% but that's ok, like we mentioned we focus on training and development. This is a great opportunity to step into a client coordinator and customer service role that will set you up for success for the next step in your career.
About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Our Kent Relocation Services (KRS) division was created in 2019 and has become the premier supplier of relocation services to State & Territory Government Agencies within Australia. KRS is more than just a supplier to government, we want to partner with them to create innovative solutions to ongoing problems What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Recognition incentives in the form of digital gifts
- We believe in inclusiveness and workplace equality
- Support for women choosing a management career path
- 2M invested in technology including bespoke systems built in-house
- 5 star rated onboarding experience
- 1 in 5 roles are filled internally, we love promoting from within
- Published on 13 Sep 2024, 6:58 AM