Client Coordination Consultant - LocalHybrid

About the Role:

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are now looking for an enthusiastic Client Consultant to coordinate client household moves, who has the ability to listen to and respond to domestic clients service needs in a hybrid work from home and in a capital city branch role.

The Client Coordination Consultant is primarily responsible for ensuring the end to end management of moving client’s personal household goods, which is executed through efficient administration, document control and system maintenance.

Some of what you will be doing;

• Deliver superior customer service by addressing client enquiries and coordinating relocation service bookings.
• Ensure accurate invoicing and timely receipt of invoice payments for services rendered.
• Foster professional and effective relationships with clients, Kent Sales & Operations team members.
• Resolve customer service issues and escalate when necessary.

About you:

You will have experience in managing delivery of services to clients in a fast paced environment. You will have demonstrated success in managing client expectations in a service delivery environment, and an ability to develop strong client and inter departmental relationships quickly.

What else we are looking for;

• Advanced computer skills
• Strong communication skills –verbal, written
• Ability to prioritise workloads and meet timelines, whilst working under minimal supervision
• Demonstrate a track record of managing client expectations in a service delivery environment
• Exhibit strong client relationship-building skills, particularly over the phone
• Showcase problem-solving abilities and an exceptional eye for detail
• Display excellent communication skills within a business environment
• Possess sound financial knowledge and invoicing experience
• Experience with travel, accommodation, or related booking schedules is advantageous
• At least with 2 years’ experience in a similar role in a medium to large-size Company

You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place!

About Us:

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.  

Benefits:

• We offer a competitive salary plus super and additional incentives
• Our Kent CARE Program is dedicated to staff wellbeing and mental health 
• Numerous employee reward platforms
• Salary packaging and salary sacrificing
• Early wage access
• Corporate discounts for utilities and health insurance
• Staff discounts on storage and removals services 
• Novated Leasing
• Company wide recognition program
• We believe in inclusiveness and workplace equality 
• We’ve recently invested 2M into our digital technology
• 5 star rated onboarding experience
• 1 in 3 roles are filled internally, we love promoting from within
• Diverse business areas that offer plenty of career opportunity