Guest Relations -

Position Summary

As Guest Relations, you will be the first point of contact regarding workplace and visitor management for client staff and guests. Your primary responsibility will be to ensure a seamless, welcoming, and professional experience for all client staff and their visitors.

Reporting to the Office Manager, the Guest Relations position also directly assists the Sales, Property Management and Corporate teams on a daily basis through providing efficient, professional and dedicated service.

The duties and responsibilities of this role require not only a talent for exceptional relationship and communication skills, but also strong attention to detail and well-developed organisational skills where there is a requirement to collaboratively work with a variety of stakeholders.

Responsibilities

• Display a warm, professional and engaging welcome to all staff, visitors and clients
• Manage incoming phone and email correspondence, redirecting to respective recipients
• Ensuring room set-ups for meetings, training sessions, and town hall meetings
• Coordinate appropriate vendor and purchaser gifts (as required) both pre and post-sale & maintain gift register to send to accounts at the end of the month
• Organise upcoming property settlements and reports
• Complete the daily mail run and maintain adequate stocks of stationery
• Oversee the Brochure deliveries and distribution to appropriate staff.
• Assisting with audio-visual services and meeting preparations
• Managing conference and meeting room scheduling and support
• Manage kitchen and weekly food supplies.
• Manage key register for incoming and out going properties.
• Manage key safe register
• Work together with your direct manager, sales administrators and shared services to provide efficient and timely output for the team
• Other administrational duties as required

Attributes

• Shows initiative - seeks out opportunities rather than waiting for them to occur
• Strong attention to detail, plans and is organised.
• Regulates own emotions well, staying clear-headed under stressful situations
• Represents and lives by our culture/vision
• Builds and manages relationships with clients, staff and other stakeholders
• Exhibits a drive to personally and continuously develop
• Consistently set, achieve and raise standards of excellence
• Understands own strengths and limitations
• Communicates well with others and manages relationships & diversity

Skills

• Proven experience in an administrative / support / receptionist role
• Proficiency in Microsoft Office suite specifically Excel and Word
• Effectively plans and prioritises own work appropriately dealing with conflicting demands
• Excellent business and technical communication skills (written and verbal)
• High level of relationship management and ability to build trust and respect
• Demonstrated exceptional attention to detail
• Previous experience in the Real Estate industry highly regarded