In Work Support Mentor - Disability Employment Services

• Achieve your dreams by helping others achieve theirs
• We support you to grow your career
• Work for a fast-growing company that offers opportunity for growth

The Disability Employment Services, In Work Support Mentor (IWS) plays a critical role in ensuring post placement support is effectively delivered to participants and employers in an efficient, timely manner and to a high-quality standard as per the Jobedge service delivery model. The IWS will be working across North Adelaide.

The In Work Support Mentor has a primary focus of;

• Proactively build and maintain effective relationships with Disability Employment Services participants and employers, this will involve face to face, phone and on the job support
• Identify any barriers that may impact upon ongoing employment and address them promptly
• Maximising participants retention in ongoing sustainable employment through 

Let’s Progress Together and make an impact by providing jobs to others

At Jobedge, we believe that true progress only comes if we work together. As an organisation, to Progress Together means we are committed to collaborative and inclusive discussions with all job seekers, our stakeholders, our local South Australian community and at every level inside our organisation.

Progress Together guides our growth mindset to be forward looking and innovative, evidence based and driven to change for better outcomes. Together we are stronger, smarter and more empathetic.

About the Role

• Ensure minimum contact requirements for participants are adhered to and contact adjusted as needed to ensure outcomes are met
• Complete a risk assessment of each placement that identifies the contact regime required during first six months of placement, reviewing regime at each contact
• Implement strategies to ensure placement continuity when required
• Actively engage with employers to identify their needs in order to market appropriate Participants
• Develop and maintain relationships with participants, employers, Recruitment Consultant and Job Coaches to achieve successful employment outcomes
• Apply active listening and questioning techniques to identify goals, strengths and obstacles to enable continued employment
• Identify in advance issues relating to payment rates or hours worked that may impact on the future achievement of employment outcomes 

To be considered for the position, you will need to have;

• Proven experience in case management, customer service, sales, marketing and/or recruitment delivery 
• Strong verbal and written communication skills
• Interpersonal skills
• Time management and organisational skills 

How to Apply

• Take the first step to this important role in providing jobs for others. If you match the criteria above, we want to hear from you!
• Simply complete the application process by clicking the 'Apply 'Now' button. Only shortlisted candidates will be contacted.

A current Police and Working with Children Check or relevant state equivalent is a mandatory requirement for this position and successful applicants must have (or create) a myGovID account before their first day. 

Jobedge is an EEO employer that welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent. Jobedge is a Child Safe Organisation with a commitment to child safety and wellbeing.