Applications and Digital Support Analyst

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. 

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Overview of our role

As the Zinfra Technology Support Analyst, you will be empowered to provide application support for Zinfra specific applications (i.e. Upvise and PowerApps). Additionally, provide generalist 1^st level technical support to end users. This role is intended to provide rotating onsite support at regional depot and office sites where regular onsite Digital support is currently unavailable. Ideal for a resourceful person who is self-sufficient, whilst drawing on advice and expertise of the broader Digital team based in other geographic locations. The anticipated split of application specific support vs general technical support is expect to be 70% applications and 30% generalist technical support.

Your role will perform regular planned travel to sites within QLD (primarily) as agreed with Zinfra site managers. Additional travel to WA, NSW and VIC may be required at times in the future, but are not the primary operating locations for this role.

A little about you

• In-depth experience in an Application Analyst or Business Analyst role, with a focus on operational support.
• Experience providing technical support to a field services workforce, including Level 1 and Level 2 support across hardware, software, network environments, and business applications.
• Strong background in application lifecycle support, including deployment, updates, troubleshooting, and ensuring seamless functionality.
• Skilled in resolving technical issues effectively while delivering a positive and customer-focused support experience.
• Experience using IT Service Management (ITSM) tools such as ServiceNow for incident and request management, as well as participating in system upgrades, integrations, and application deployments.
• Ability to collaborate within cross-functional teams in both virtual and onsite support environments, including regional site visits when required.

Qualifications / certifications & Skills

• Education in Information Technology, Business Administration, or a related field.
• Familiarity with API integration, client-side development (e.g., JavaScript), and cloud-based systems, including basic configuration and support.
• Strong understanding of Microsoft Windows Operating Systems, Office 365, and collaboration tools such as Microsoft Teams and SharePoint.
• Experience working with enterprise IT tools, including Active Directory, Intune, and SCCM, as well as ITIL practices for incident management and service delivery.
• Knowledge of network fundamentals, including troubleshooting connectivity issues, and awareness of cybersecurity principles and data integrity best practices.
• Skilled in documentation and knowledge management processes to support efficient service delivery.

Why you should come and work for us  

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture 
• group benefits galore for all employees!
• genuine focus on work / life balance 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process  

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.