Platform Lead (ServiceNow)

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. 

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

Overview of our role

Make a meaningful impact in a collaborative and supportive environment.

Are you passionate about building strong teams, creating seamless digital experiences, and making work easier for others? We’re looking for a supporting people-focused leader to guide our ServiceNow platform team. In this role, you'll lead with care and curiosity, supporting the delivery and continuous improvement of our IT Service Management (ITSM) modules, Configuration Management Database (CMDB), and the HR Service Delivery module. 

Ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Group’s service management. The Platform lead will drive the strategic direction, design, and operation performance of the platform, ensuring alignment with business goals and industry best practices.

A little about you

• Extensive experience in managing and supporting the ServiceNow platform in a comparable organisation
• Proven experience in implementing and optimising ITSM processes in line with ITIL best practices.
• Demonstrated experience in team management and stakeholder engagement.
• Project management experience, preferably IT projects from initiation to completion.
• Excellent mentoring skills with ability to guide and inspire a team
• Strong communication and interpersonal skills
• Strong organisational skills and attention to detail

Qualifications / certifications & Skills

• ServiceNow Certified System Administrator or ServiceNow Certified Technical Architect or equivalent experience
• ITIL V4 Foundation and additional modules or equivalent experience
• In-depth knowledge of ServiceNow platform capabilities, particularly ITSM modules and CMDB
• Strong understanding of ITIL framework
• Digital Infrastructure and Operations
• Excellent management skills with ability to guide and inspire a team
• Integration with common identity, data, and control systems e.g. AD, Entra, Flexera, SharePoint, Teams

Why you should come and work for us  

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture 
• group benefits galore for all employees!
• genuine focus on work / life balance 

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

Recruitment Process  

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.