POS Supervisor - Macquarie

WHO WE ARE    

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. 

Founded in 1981 in the Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.   

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth! 

Our mission? To offer unparalleled service and style to all our consumers.  

To bring this to life, we are offering access to the biggest brands and best products – and a memorable experience that will set us apart.   

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. 

We’re seeking energetic, focused, and passionate individuals to join our team! 

THE ROLE    

At JD Sports, our customer is at the heart of everything we do. As a Point-of-Sale (POS) Supervisor, you will be responsible for overseeing point-of-sale operations. Your mission is to lead by example and guide your point-of-sale team to provide JD Sports customers with a fast and efficient shopping experience, and a lasting positive connection to our brand.  

As a POS Supervisor, you will also be responsible, however not limited to the following: 

• Lead by example, providing exceptional customer service to every customer, every time 
• Processing sales including refunds and exchanges as the lead POS operator 
• Be the first point of contact for customer queries via phone  
• Ensure compliance to all transactions and cash handling procedures 
• Support the management team by training & coaching POS team on process and customer service delivery 
• Support the store management team to achieve sales budget and targets. 

WHAT WE'RE LOOKING FOR   

• Minimum 2 years' experience within retail or like industry   
• You are passionate about creating an amazing service experience for our customers 
• Cash-handling and tender management experience preferred    
• Ability to make decisions and work well in a fast-paced environment 
• You have a proven track record in driving and exceeding set KPI's 
• Strong communication skills, able to communicate effectively and professionally 
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner   

WHAT'S IN IT FOR YOU?    

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market  
• Training and development opportunities to kickstart, evolve and shape your career  
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre  
• Access to our attractive staff discount! This can also be used for friends and family  
• Access to our Employee Assistance Program & Mental Health champions  
• One month paid parental leave for full-time employees  

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.  

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.  

What are you waiting for? Apply today and kick start your JD Sports Journey.  

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.