WHO WE ARE
Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.
In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our consumers.
Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.
THE ROLE
JD Sports is on the lookout for a Store Communications & Operations Manager to join our Retail Operations team! The Store Communications & Operations Manager is responsible for delivering operational projects and efficiencies within agreed timelines and budget. This role also manages retail consumables to optimise profit and oversees store communication channels.
Reporting into the Commercial Operations Manager, this role will be responsible for, but not limited to:
Internal Communication
- Collate daily support office communication and distribute to stores
- Ensure the communication of the most up-to-date company policies and procedures to all stores
- Confirm correct and communicated trading hours for all stores
- Maintain Retail store directory
- Update Retail structure documentation
- Produce operational training material for ANZ
Operations
- Plan and execute consumables for new store setups
- Facilitate the handover process from relevant support office departments for new store setups
- Manage the delivery of consumables and sundries necessary for store setup
- Coordinate with the Warehouse Manager to ensure timely delivery of store opening stock packages
- Create platform accounts and logins for new store openings
- Oversee Retail field team travel inline with agreed budgets
- Liaise with APAC stakeholders to deliver consumables optimisation
- Manage daily & weekly accuracy of customer traffic data and issue resolution
- Provide analytics on Streamline support ticketing resolution
- Manage and optimise RTV process
- Manage weekly consumables orders
- Invoice & Expense approval
- Update and maintain retail policy & procedures
WHAT’S IN IT FOR YOU?
- Monthly culture committee events
- Central CBD location
- Pre-pay day lunches
- Birthday leave
- Competitive Salary
- One month paid parental leave
- Referral bonus scheme
- Training and development to evolve and shape your career
- Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
- Treat yourself with our attractive staff discount! This can also be used for friends and family
- Access to our Employee Assistance Program & Mental Health champions
We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.
JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.
What are you waiting for? Apply today and kick start your JD Sports Journey.
Please note, by applying for this role, you consent to us completing a Work Rights check to verify your working rights where required.