End User Computing - Engineer

About us:

At iSelect, we’re passionate about making Australians’ lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier – giving our customers back precious time so they can do more of what they love. With over 20 years’ experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.

We provide consumers with the convenience of an online comparison and the benefit of telephone-based advice and sales across many product areas such as Health Insurance, Car Insurance, Energy, Home Loans, Broadband, and Life Insurance. Our intuitive technology and trained comparison experts help our customers to confidently select the most suitable product from those available from our range of providers. We operate in a growth-orientated, agile, and progressive environment that fosters innovation and rewards success. Our team members have high levels of empowerment and accountability which are underpinned by a pragmatic, down-to-earth and relatable approach.

What you will do:

The End User Computing - Engineer works collaboratively with all employees within iSelect and is responsible for the provision of a range of customer services to support the efficient and effective operation of the desktop environment, core and other relevant office business applications and related ICT infrastructure.

Key responsibility will be front lining our IT support team, providing helpdesk support and managing the provisioning and decommissioning of equipment. Your role will involve troubleshooting and resolving technical issues, ensuring that our employees have the tools they need to work efficiently. You will play a key role in maintaining our IT infrastructure and ensuring that our systems run smoothly.

This is a casual position.

What you need:

Ideally you will have some experience in a similar position, outstanding interpersonal skills, and a customer focus, you will preferably possess:

• Attention to detail a MUST!
• Must have can do attitude and willingness to learn new technologies & process
• Experience using MS Active Directory management, AzureAD and Office 365  
• Knowledge of Active Directory and Group Policy
• Preferred experience in desktop / laptop deployment using Intune
• Intermediate MS Office troubleshooting skills
• Experience in managing MS Teams and Zoom platform
• Knowledge and understanding of ‘Cloud’ based technology
• Excellent organisational and time management skills 
• A good understanding of troubleshooting techniques and tools
• Broad knowledge on the hardware and software components in end user computing

What’s in it for you:

• Professional Development – We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with ‘Juno Adaptive Leaders Program’ which enable you to continually upskill  
• Referral Bonus – Earn yourself an extra $1500 by referring another superstar to join our team 
• Salary packaging – we can help you to maximise your salary with options such as novated leasing. 
• Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you’re ready to come back.
• Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related. 
• Wellbeing Centre – Our online platform which provides education, support and tools to help you live a healthier and happier life – find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools. 
• Employee Assistance Program – Free access to qualified psychologists and coaches who can assist you with the demands of work and home life. 
• Rewards Platform – A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend! 
• Annual iStar trip – We love to reward and recognize our employees, whether you’ve gone above and beyond or consistently upheld our Values of ‘Being Brave’, ‘Keeping it real’, ‘Celebrate’ and ‘Have Heart’. 

What’s next:

• We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application
• We can be flexible with interview times, and these will be conducted over MS teams virtually
• Don’t hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role careers@iselect.com.au 
• Please note all applicants must have full working rights and will need to complete full background checks including Police Checks

 iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email careers@iselect.com.au