Receptionist / Office Administrator

The Role

We are seeking a full time Receptionist / Office Administrator with a combination of good conversational skills and a strong desire to follow processes and procedures to maintain robust client records. 

Your purpose will be to enhance the client experience at HMW Group, through the provision of professional, courteous interactions with clients, on the telephone and at reception, as well as providing administrative assistance to the Accounting and Financial Services team.

This is a permanent role, with stable work hours from Monday to Friday, 8.30am - 5.00pm, commencing in November 2024.

Specifically, your role will include but is not limited to:-

• Answering incoming calls, greeting clients at reception
• Setting up the boardroom for client meetings including IT set up and making tea or coffee
• Advising visitors regarding HMW Group car parking arrangements when necessary
• Managing the primary company email inbox and distributing messages to the team
• Lodgment of tax returns via operating system (training provided)
• Processing and filing physical mail and scanning files
• Checking in with the administration team to provide support
• Maintaining office supplies including stationery and milk
• General housekeeping, kitchen tidying and unloading dishwasher
• Arranging servicing for vending machine and coffee machine
• Managing staff birthday and anniversary celebrations

About HMW Group

HMW Group is a highly successful Accounting and Financial Services firm in Brisbane's CBD. We hold all relationships in high regard, understanding that client loyalty is cultivated through trust, proficiency, reliability, and transparency. Over time, we've nurtured enduring connections, grounded in our unwavering commitment to offering personalised, pragmatic advice and solutions. Guided by a skilled team with extensive experience, we are recognised for our innovative problem-solving, forward-thinking approach, and capability to address challenges that may pose difficulties for others. With substantial experience working across diverse industries and sectors, we present effective strategies for wealth creation.

You

You will be someone who excels in creating positive first impressions, managing office tasks efficiently, and contributing to a vibrant work atmosphere. Comfortable with clients of all ages and backgrounds, you will enjoy interacting with people in a reception environment. Experience in an accounting firm is not essential, but basic office skills and confidence will be required. You will be known for your enthusiasm, initiative and be happy to work independently. You will also care about the detail, keep excellent records and follow processes and procedures with diligence and accuracy. You don’t need to be an IT specialist, but you will need to thrive on hunting down solutions and troubleshooting minor IT issues, if they arise, with a commitment to problem solving.

The essential competencies are:-

• Exceptional relationship building skills
• Professional and friendly verbal and written communication
• Excellent commitment to record keeping
• A willingness to navigate new software systems
• Confidence to set up meeting rooms and testing AV connections to ensure streamlined professional execution of meetings
• Great typing skills and proficient use of the Microsoft Office 365 suite – Word, Excel, Outlook & PowerPoint
• A team focused approach, to assist colleagues with a variety of administrative tasks

The Opportunities

As the go to person in our office reception area, you will be the first contact for clients on arrival and the face of the firm. 

On the job training will be provided by our highly experienced Client Services Team. There is potential to advance to a Client Services Administration role within the next 2 years.

Our culture is relational and growth driven. We achieve great satisfaction in guiding our clients to build and manage wealth. If you're ready to take your administrative career to the next level, apply now and be a crucial part of our success.

If you are a permanent resident of Australia with full time working rights, please submit your CV and a cover letter outlining your interest in this role to our recruitment management consultant, Susan Leon. Please expect a response from Susan within 5-7 working days of your application.

We thank recruitment agencies for their interest however, HMW Group and Susan Leon do not wish to be contacted regarding this campaign. All enquiries will be directed to Susan Leon.