Administration Assistant - Tenant Support Administrator

Join a Purpose-Driven Team at Adapt Housing!

We’re looking for a motivated, full time Tenant Support Administrator to join our team and be the first point of contact for our valued clients and stakeholders. 

About the Role

As a Tenant Support Administrator, you will create positive customer experiences and build meaningful relationships. This will be achieved by managing enquiries from people with disabilities who are seeking Specialist Disability Accommodation (SDA) Housing and matching them with available properties.

Specifically you will:-

• Communicate professionally with potential tenants via phone and email.
• Build rapport with tenants and guide them through the transition into SDA.
• Proactively address tenant concerns and collaborate with your team to find efficient solutions.
• Manage leads, expressions of interest, and prospects using our Customer Relationship Management (CRM) software.
• Accurately prepare and send documents through Office 365 and Zoho Apps.
• Develop a strong understanding of the SDA scheme and its impact on people with disabilities.
• Enjoy a break from the desk with occasional external tasks, such as hosting property viewings.
• Represent Adapt Housing at industry events and meetings.

What You WON’T Be Doing:

This role does not involve cold calling or sales KPIs – it is all about service, not sales pressure.

About You

You will be a customer centric individual with a passion for helping others. An open-minded and optimistic approach to learning new skills will ensure your success in building meaningful relationships and delivering outstanding service.

We provide supportive training in our systems, processes and methodology, to set you up for a rewarding long-term career in administration and customer service.

You will have:-

• Strong verbal, written, and interpersonal communication skills
• Attention to detail and excellent time management.
• An ability to learn and embrace technology and various software programs.
• The willingness to work onsite in our beautiful office in Brisbane’s CBD.
• A current driver’s license and safe driving record.
• Your own vehicle to attend occasional property viewings if the company car is not available (reimbursement for work-related travel using your own car is paid on a per km basis).
• Ideally, some experience with CRM systems and customer relationship management would be advantageous but is not essential.

To ensure the safety and wellbeing of both you and our clients, up-to-date COVID-19 vaccination is a requirement for this role.

About Adapt Housing

Adapt Housing is a leader in Specialist Disability Accommodation (SDA), helping people with disabilities find homes that enhance their quality of life. At Adapt, our mission is to deliver the best purpose-designed and purpose-built Specialist Disability Accommodation (SDA) housing to tenants under the National Disability Insurance Scheme (NDIS), tailored to where and how participants want to live.

To achieve this, we collaborate with a diverse network of stakeholders who share our commitment to enhancing independence, security, and quality of life for tenants. By uniting purpose-driven partnerships and placing tenants at the heart of our approach, we create living environments that foster independence and a true sense of home.

Why Join Us?

This role offers the opportunity to grow within a stable, secure industry while working with a team that is genuinely committed to your training and professional development.

Adapt Housing is a workplace that appreciates your efforts and fosters a culture of gratitude. You’ll have the opportunity to make a meaningful difference in the lives of people with disabilities while working in a collaborative environment.

The Application Process

Please submit your CV and a cover letter.

All applications will be managed by our Talent Acquisition Partner, Susan Leon from Iris Consulting. Please expect a response from Susan within a maximum of 7 working days of your application.

We thank recruitment firms for their interest; however, we do not wish to be contacted by any agencies regarding this role, and unsolicited CVs will not be accepted.

All enquiries are to be directed to Susan Leon please.