Customer Admission Coordinator

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

Reporting to our Occupancy Partnership Manager, the Customer Admissions Coordinator plays a pivotal role within Infinite Care. Working between our Bundall national support office and our Ashmore Care Home, this position generates and qualifies leads assisting to drive occupancy in our homes. It requires a proactive approach to outreach, excellent communication skills, and a strong understanding of the needs of older adults and their families.

About You

We hire on attitude and aptitude, and a true passion for a job well done. Experience in healthcare admissions or in the aged care sector or similar environment is essential.

Additionally, you will possess:

• Strong communication written and verbal communication skills.
• Excellent phone manner with the ability to cold call for new referrals
• The ability to empathise with others and be respectful of their situation at all times.
• 3+ years’ experience in healthcare admissions, preferably in an aged care industry
• In-depth knowledge of aged care regulations and compliance requirements.
• Previous marketing experience with the ability to establish a strong referral network and clients leads that will build a strong waitlist for all Infinite Care homes. 
• Proficiency in relevant computer software for record-keeping and data management.
• Proven ability to work to and meet deadlines and KPIs.
• You will have a current NDIS clearance or the ability to apply for one.

Duties & Responsibilities:

• Manage all initial residential enquiry calls from the 1800 number and those that are forwarded direct from sites.
• Manage the admissions email inbox for dedicated regions. 
• Remain current with knowledge of aged care fees, charges and rules to enable detailed conversations with enquirers.
• Manage all residential enquiries from the Infinite Care (IC) website and external websites for all homes.
• Manage all new enquiry in the CRM database and book a tour into the Customer Admissions Managers (CAM) outlook calendar applicable for that IC home.
• Stay up to date with relevant aged care regulations, policies, and guidelines to ensure compliance during the admission process.

Infinite Care’s Employee benefits;

• FREE mandatory & self-paced training modules throughout your employment.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Earn extra income via weekly shift bidding for extra shifts in your week.
• Ability to cross-skill into hospitality and resident engagement teams.
• Discounted Fitness Passport to access health and wellbeing sessions.
• Ability to span your career across our 17 homes nationally.
• Employee Assistance Program for family, financial and wellbeing support services.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare. 

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment - Please email teri.vallely@infin8care.com.au