Campus Operations Manager

We are ICHM. A new breed business school, here to school new breed thinkers. 

Founded on the 30+ years of success, ICHM is one of the world's leading Hospitality in Business Schools. ICHM champions ‘learning forward’- focusing on the learning of tomorrow and giving young talent the skills, networks and hands-on experience to hit the ground running. We believe in our students and revel in their success as the change-makers of the future within their chosen industry.  

ICHM is proud to be a part of Up Education, a vast network of private colleges spanning Australia and New Zealand. Thanks to this extensive reach, we offer opportunities and provide career progression in a diverse range of teaching disciplines and roles.  

To find out more about us, please visit www.ichm.edu.au  

About the role 

As the Campus Operations Manager you will be responsible for overseeing the daily operations of campus.

The position involves a wide range of responsibilities, including overseeing facilities and maintenance, managing safety and security protocols, supervising staff members, and working with various campus departments to ensure efficient and effective operations. The position has direct student engagement to ensure the student journey from onboarding through to graduation meets both the regulatory, student service support minimums and business outcomes 

Key Responsibilities:

Campus Operations:

• Develop and implement resource planning strategies to optimise the use of campus resources, including staffing, facilities, and equipment. Ensure that adequate resources are available to support the needs of students and staff
• Management of all campus facilities, including maintenance, repair, and renovation projects, liaise with group property team as required
• Coordinate and manage all campus events and activities, including graduation ceremonies, sports and cultural events

Timetable Administration:

• Manage the campus timetable to ensure that it is accurate, up-to-date, and meets the needs of the students and staff
• Coordinate with academic and administrative departments to ensure that timetables are consistent with the needs of students and staff.
• Coordinate the campus timetable to ensure maximum use of campus resources.

Onboarding & Orientation

• Plan and implement a comprehensive lead up to student onboarding process for new students, including provision of student access, handbook, uniform and induction sessions.
• Implement and lead an orientation program for new students during the first week of classes. Ensure that the program covers all necessary information and resources, and that students have access to necessary support and services.
• Ensure that all new members of the campus community are properly oriented and have access to the resources they need.

Campus and Student Information Administration:

• Administration of student information, including records, transcripts, and grades. Ensure that information is accurate and up-to-date, and that students have access to their records and transcripts as needed.
• Lead campus administration function, ensuring internal, external and student queries are managed in a timely, professional manner; and that all personal information is accurate, up-to-date, and secure.

Work Health and Safety

• Always comply with Group WHS Framework, policies, and procedures; and relevant WHS laws and regulations. This includes, but is not limited to, conducting regular risk assessments, implementing controls to manage identified risks, investigating & reporting incidents and accidents and monitoring WHS performance.
• Ensuring consultation and participation: All staff are consulted and have the opportunity to participate in the development and implementation of WHS procedures. This includes consulting with staff on risk assessments and involving them in incident and accident investigations.

About You 

• Bachelor's degree in Business Administration or related field
• At least 5 years of experience in campus operations management
• Strong organisational and planning skills
• Excellent communication and interpersonal skills
• Knowledge of data protection laws and regulations
• Proficient in Microsoft Office and student information systems 

Why work with us?  

At ICHM we are passionate, connected, industry present, inspiring, and fun. Surround yourself with like-minded individuals who are dedicated to pushing boundaries and helping students achieve greatness.

• Work for an agile, and future-focused organisation 
• Opportunity to grow within the organisation
• Competitive salary on offer

Our application process:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process.  We celebrate diversity and we are committed to an inclusive work environment.