Authorisations Officer

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Working in a super-fast-paced environment where change is the only constant where new ideas are welcomed and expected. At every level and in every role we’re doers and builders. Not Managers and minders.

humm Group is a diversified financial services company that provides instalment plans which enable businesses and consumers to make large purchases. hummgroup operates in Australia, New Zealand, Ireland, Canada, and the United Kingdom. Its principal activities include the provision of Commercial Lending in Australia and New Zealand; Point of Sale Payment Plans; Australia Cards (humm®90); and New Zealand Cards (including Farmers Finance Card, Farmers Mastercard®, Q Card, Q Mastercard® and Flight Centre Mastercard®). 

What's so exciting about this role?

Our awesome humm Authorisations Team are looking for an Authorisations Officer to join them in a permanent position. They provide tailored solutions to humm buyers and sellers. Often required to think ‘outside the box’, the team finds themselves in a unique position when considering new business opportunities and adhering to responsible lending guidelines.

As a first point of contact for buyers and sellers, you would be responsible for a variety of tasks including answering phone calls efficiently, processing applications, data entry/verification, assessing applications and administrative duties. This is a permanent, position with shifts set between the department’s core business hours of 7.00am and 11.30pm (open 7 days).

What Does An Average Day Look Like?

No day is average at humm but here’s an idea of what you can expect to do in this role:

• Answering inbound calls and emails in relation to applications and general enquiries.
• Verify application details and complete data entry of consumer agreements.
• In time, conducting application reviews (i.e., requesting additional documentation, assessing details and making informed decisions that adhere to internal guidelines.
• Create opportunities by tailoring considerations and outcomes to our buyers and sellers.
• Making the occasional outbound call to follow-up on a decision, outcome or enquiry.
• Scan and file documentation responsibly.

Who will thrive in this role?

You are someone who believes in the strength of good relationships. You are flexible, driven and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.

We’re also looking for someone who brings:

• Experience working in hospitality or a call centre environment
• Ability to multitask and prioritise their workload
• Is able to be flexible with their hours
• Is a team player that is confident in working autonomously as well as assisting the team
• Exceptional communication skills
• Competent computer skills i.e., be familiar with Microsoft Word, Excel and Outlook. 

Working at hummgroup

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality. 

We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.

If this sounds like the opportunity, you have been looking for then apply today!