We Dream. We Design. We Deliver.
This is the place where you’ll be hands on. Where new ideas are welcomed and expected.
At every level – and in every role – we’re doers and builders. Not Managers and minders.
hummgroup (ASX-HUM) is a diversified non-bank financial services institution offering business financing products, credit cards, and point-of-sale finance plans designed around the core needs of today’s shoppers, retailers, and small to medium enterprises. Our product ecosystem of buy now pay later, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.
What's so exciting about this role
This is a critical role within our Credit Risk team, who are responsible for protecting hummgroup and its customers from fraud through world class detection, investigation, data analytics, system optimisation and insights.
In this role you will be responsible for reviewing and investigating possible fraud activities. You will also be critical in supporting other team members with the more complicated fraud investigations.
What does an average day look like?
No day is average at hummgroup, but here’s an idea of what you can expect to do in this role and what you will be responsible for:
- Review and manage fraud and customer disputes generated from customer advice and take proactive steps to determine whether the disputes are legitimate and determine a course of action of recovery through MasterCard scheme rules.
- Liaise with customer and merchants to check the validity of dispute transactions. Work with customers to ensure they’re kept fully informed; manage the relationship end-to-end until the investigation is complete/issue resolved.
- Ensure that chargebacks are lodged within a timely manner
- Keep abreast of Mastercard Changes and roll out information to the wider team.
- Keep abreast of industry news rule changes to ensure new trends are identified,
- Conduct dispute reviews and manage the process end-to-end. This includes, but is not limited to, information gathering and data collection, liaising with merchants and customers.
- Compile reports and intelligence for operational reporting as required
- Contribute positively to the Team and wider Business by (and not limited to) actively participating in Team meetings, providing continuous improvement suggestions, and taking on additional responsibilities as required (e.g. Wellness Champion, Health & Safety Representative, Subject Matter Expert).
- Work unsupervised and under challenging deadlines
- Prioritise workload and proactively call out delays
Who will thrive in this role?
You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done
You thrive in a fast-paced environment and will roll up your sleeves to get things done. You are a visionary leader who believes in the strength of good relationships. You bring extensive experience managing & working in Fraud Investigation.
We’re also looking for someone who brings
- Proven experience in the Banking/Finance industry
- Experience in the Chargeback Dispute Management
- Experience in Fraud, Collections, Credit risk or a similar role (desired not essential)
- General knowledge of Collections/Recoveries statutes especially Consumer Credit Code & Privacy Act (desired not essential)
- Customer service experience
- Excellent communication skills (written, verbal, listening and presentation)
- Strong interpersonal skills (able to interact with people at all levels)
- Excellent problem-solving and facilitation skills
- Excellent skip tracing skills & investigative skills
- Keen eye for detail and analytical thinking
Working at hummgroup
We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.
We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.
If this sounds like the opportunity, you have been looking for then apply today!