Implementation Consultant - Humanforce TalentHybrid

Who are we?  

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

Who you are

As an Implementation Consultant at Humanforce, you will play a pivotal role in transforming the way our clients manage their workforce. Your primary responsibility will be to deliver exceptional implementation and consulting services to both new and existing customers. With a laser focus on our Humanforce Talent implementations, you will collaborate closely with our clients to understand their unique needs, configure our solutions to meet those needs, and ensure a seamless transition to our platform.   

You will work closely with Services Managers, Project Managers and the Professional Services team, this role guides customers through implementations, ensuring optimal customer success through system utilisation design, configuration and testing.

What you will do

• Scope Implementation Projects: Define project goals, assess client needs, and create project plans.   
• Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.   
• Build and Configure Solutions: Customise Humanforce's Talent platform to meet client requirements.   
• Test Implementations: Ensure functionality and integration through rigorous testing.   
• Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems.   
• Troubleshoot and Support: Address issues and provide ongoing technical support.   
• Client Relationship Management: Build strong client relationships and gather feedback.   
• Documentation and Reporting: Maintain documentation and generate progress reports. 
• Process Development and Continuous Improvement: Propose improvements to processes: Ways and methods for system design, configuration, testing and requirements gathering to maintain consistency and quality across implementations.  

 What you’ll need

• Bachelor's degree in a relevant field. 
• Experience working in workforce management or human resource consulting or a professional services environment, with experience in high-impact project management or customer delivery roles. 
• HCM or Talent Implementation Experience. Demonstrated expertise in Human Capital Management (HCM) systems or Talent Management systems.   
• Thrives in complex, dynamic work environments and excels in problem-solving.   
• Experience delivering training in various formats (classroom, online, pre-recorded). 
• High learning agility and professionalism. 
• Proficient in MS Office, CRM, and project management tools. 
• Strong stakeholder management skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work autonomously. 
• Problem-solving skills and commitment to delivering results.   

Some ‘nice to haves’

• Knowledge of MS SQL is advantageous. 
• Background in business analysis and business process mapping or consulting. 

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility 

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1 learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.     

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.