Platform AdministratorHybrid

Job Summary:

An exciting opportunity to join a rapidly growing business with an amazing culture. We are looking for a Platform Administrator, focused on bridging technology and operational needs to ensure the smooth functioning of our internal platforms.

This role presents an opportunity to be a critical support position within the Innovation and Technology team. You will have the chance to develop new processes, update and improve existing processes, collaborate with cross-functional teams, and engage with business stakeholders to translate their requirements and feedback into platform operations.

The Role

In this role, you will be responsible for implementing, improving, and managing platform processes, troubleshooting user-reported issues, and proactively identifying opportunities to optimise platform performance.

Responsibilities include:

• Serve as a superuser for internal platforms, including practice management, travel, and document management systems.
• Troubleshoot and resolve platform-related issues and inefficiencies raised by users.
• Understand workflows and their integration across platforms to improve system functionality and user experience for our people.
• Design and implement new workflows to address business needs, with a focus on continually optimising operational processes.
• Analyse and assess requests for platform changes to determine feasibility and alignment with the business's goals.
• Collaborate with cross-functional teams to align platform capabilities with strategic objectives.
• Assist with platform onboarding and integration processes for new business acquisitions and teams, facilitating seamless adoption of our systems.
• Take ownership of platform-related projects and problems, providing solutions and driving implementation.

About You

We are looking for someone who:

• Has a strong technical aptitude and familiarity with professional services platforms such as practice management and document management systems.
• Has a proven ability to troubleshoot issues, understand workflows, and identify inefficiencies.
• Has experience in designing, configuring, and implementing workflows.
• Possesses strong problem-solving skills with a proactive approach to identifying and addressing challenges.
• Is able to operate independently, identifying and prioritising tasks without needing close supervision.
• Has excellent communication skills, with the confidence to make decisions and engage with stakeholders to understand and address their needs.
• Is adaptable and tech-savvy, thriving in a fast-paced and dynamic environment.
• Has experience working in cross-functional teams and managing different stakeholders.
• Experience in professional services will be highly regarded but is not essential.

About Us

HPX Group is a rapidly growing professional services business, specialising in solving complex client problems and working with clients and advisers to build long-term relationships and value. We have offices in Sydney, Melbourne, Brisbane, Perth, Newcastle and Auckland, with our clients located across Australia, New Zealand and internationally.

We have built a high-growth, people-centric business that maximises our 'people experience' (PX) to foster a vibrant culture, putting our people at the forefront of everything we do.

We are agile and flexible in our approach, with innovative state-of-the-art systems and technology that frees up our team from bureaucracy and administration. We actively develop a culture that supports employee health, wellness and development.

Put simply, we have created a work environment based on respect, trust, development, collaboration and innovation. This allows our people to grow and be the best version of themselves. In turn, this enables our people to do their best work, which ultimately makes our clients happy. This is a win-win-win.

We put our people’s experience at the centre of everything we do.

What’s in it for you

• Be mentored in a supportive environment, with access to quality work and professional development opportunities.
• A fun, collaborative and high-performing team environment with regular social events, training days and team retreats.
• Flexible working arrangements.
• A competitive remuneration package, including equity pursuant to the Group’s ESS.
• An extra week’s leave, as part of our employee personal development program.
• Full-day birthday leave

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information.

For more information on the HPX Group, please visit https://hpxgroup.com.au/ or follow us on LinkedIn here.

Accessibility & Inclusion

At HPX Group, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender, gender identity, sexual orientation, age, ability, cultural backgrounds, and family and caring arrangements.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at talent@hpxgroup.com.au.

Agency submissions

HPX Group does not accept agency submissions unless the agency is specifically contacted by a member of the Recruitment Team. Please do not forward candidate profiles or resumes to partners, hiring managers or other employees - this will not constitute as an introduction to the firm and HPX Group will not be liable for a fee.

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