IT Support Analyst - Video Conferencing

An exciting opportunity to join a rapidly growing business with an amazing culture. We’re looking for an experienced IT Support Analyst with a passion for video conferencing technology to take ownership of our video conferencing infrastructure.

The Role

Reporting to our IT Support Lead, you will be the go-to expert for managing, maintaining, and troubleshooting video conferencing equipment across our national offices. Based primarily in our Sydney office, you’ll also walk the floors to provide hands-on assistance with video conferencing equipment as needed. Your role will include performing daily health checks, remote patching, and ensuring all systems are functioning optimally. We are a high performing team looking for someone with drive and initiative to join us on our continued journey of growth and expansion.

The role is Sydney based as it involves working directly with our video conference systems, we require the successful candidate to work from our CBD office.

About You

We are looking for someone:

• Who has experience managing video conferencing equipment. Experience with Logitech equipment and Microsoft Teams will be highly regarded.
• With a strong technical background, who can troubleshoot and resolve complex issues.
• Who thrives in a hands-on environment, proactively walking the floors to assist users with video conferencing issues.
• Possesses excellent communication skills, with the ability to understand and effectively address the needs of non-technical users.
• Who is user focused and service oriented, energised by helping others and providing exceptional user experiences.
• Who can manage the relationship with our IT providers and coordinate efforts to resolve more complex issues.
• With great interpersonal skills, who wants to be part of a fantastic team culture.
• This role will require the successful candidate to provide support during Australian East Coast business hours. Occasional after-hour support may be required as an exception.

About Us

HPX Group is a rapidly growing professional services business, specialising in solving complex client problems and working with clients and advisers to build long-term relationships. We have built a high-growth, people-centric business that maximises our 'people experience' (PX) to foster a vibrant culture, putting our people at the forefront of everything we do.

We are agile and flexible in our approach, with innovative state-of-the-art systems and technology that frees up our team from bureaucracy and administration. We actively develop a culture that supports employee health, wellness and development.

Put simply, we have created a work environment based on respect, trust, development, collaboration and innovation. This allows our people to grow and be the best version of themselves. In turn, this enables our people to do their best work, which ultimately makes our clients happy. This is a win-win-win.

We put our people’s experience at the centre of everything we do.

What’s in it for you

• Be mentored in a supportive environment, with access to quality work and professional development opportunities.
• A fun, collaborative and high-performing team environment with regular social events, training days and team retreats.
• Flexible working arrangements.
• A competitive remuneration package, including equity pursuant to the Group’s ESS.
• An extra week’s leave, as part of our employee personal development program.
• Full-day birthday leave.

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information.

Please note, as this is a full-time permanent position, candidates must be either Australian citizens or permanent residents.

For more information on the HPX Group, please visit https://hpxgroup.com.au/ or follow us on LinkedIn here.

Accessibility and Inclusion

At HPX Group, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender, gender identity, sexual orientation, age, ability, cultural backgrounds, and family and caring arrangements.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at talent@hpxgroup.com.au.

Agency submissions

HPX Group does not accept agency submissions unless the agency is specifically contacted by a member of the Recruitment Team. Please do not forward candidate profiles or resumes to partners, hiring managers or other employees - this will not constitute as an introduction to the firm and HPX Group will not be liable for a fee.

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