Senior Insurance Claims Specialist

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

This Insurance Claims Specialist position is responsible for supporting the Insurance Claims and ServicePlus business unit with the completion of a variety of key insurance obligations and accountabilities across the entire claims team. The role will provide high-level technical claims support, manages a small portfolio of complex claims, provide coaching and training along with performing a range of quality assurance support activities for the team. The role requires a deep understanding of insurance and superannuation policies, claims handling procedures, and the ability to manage multiple complex tasks efficiently. The role will provide key support to review complaints and escalations along with authorise claim decisions and benefit payment approvals. The role is responsible for supporting and maintaining a culture of high professional standards and service excellence within the Claims team, identifying improvement opportunity areas (process, systems, skills) within the team and will act as a business SME on related projects and programs ensuring high quality service delivery for our members. 

The opportunity

In this role, you will provide technical insurance and superannuation advice, manage complex claims, and ensure exceptional customer service. You will coach and mentor claims staff, ensure compliance with service standards and legislative obligations, and support process improvements to enhance member service and reduce costs. Additionally, you will provide regular reporting, analyze quality and process adherence, and liaise with insurers to ensure efficient claims assessment.

You will also contribute to the Fund's insurance strategy, develop strong relationships with key partners, and provide input into insurance processes, policies, and products. Your responsibilities include interpreting technical insurance policy issues, supporting regulatory compliance, and identifying opportunities for process improvements. You will lead the Claims team, maintain a focus on quality and innovation, and enhance the insurance administration and claims function.

About you

You bring over 5 years of experience in superannuation and life claims administration, with at least three years in a Senior Claims position. Your technical proficiency in assessing all types of life claims is well-demonstrated, and you have proven experience in relationship and case management. You possess a detailed understanding of the superannuation industry and associated legislation, with the ability to manage conflicting priorities and adhere to strict deadlines.

Your educational background includes tertiary qualifications in a related discipline, with RG146 and AIA qualifications being highly regarded. Your expertise and qualifications make you a valuable asset in driving excellence within the claims function.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 18 weeks paid parental leave
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.