Insurance Claims Manager

Acknowledgement of Country:

Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:

At Hostplus, we passionately provide our over 1.5 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, Operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:

As an Insurance Claims Manger the primary purpose of your role will be to manage the end to end Insurance Claims and Service. This includes leading and coaching of a team of insurance coordinators, claims management, underwriting and operational structures.

Key responsibilities:

• Provide strong leadership and manage all team Claims Coordinators including performance management
• Ensure compliance with approved claims processing requirements
• Assist in ensuring appropriate processes are developed and maintained to ensure insurance premiums accurately and timely charged to our members and employers and remitted to insurers 
• Assist in building and governing frameworks to capture and manage all requirements
• Identify risks and opportunities and initiate process improvements across claims procedures.
• Maintain a quality focus with emphasis on innovation and continuous improvement.
• Liaise with insurers and the Administrator to ensure the efficiency and effectiveness of the claims assessment process, including achievement of agreed service standards as required
• Liaise with insurers to make sure that members expectations are being met
• Regular reporting to management and analysis including data integrity checks

About you:

• Previous experience within financial services industry
• Strong experience in managing and leading staff
• Sound understanding of Death & TI Claims Management
• Project management experience
• Team engagement and delivery 
• Operational management experience within the insurance industry
• Experience in a similar position within superannuation / insurance, ideally in an administration processing environment
• Exceptional problem-solving ability 
• Tertiary qualifications in Finance/Commerce/Economics or a related discipline

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to subsidised financial advice.
• Salary packaging.
• Flexible working arrangements, work remotely & in the office.
• Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women, and people with a cultural or linguistically diverse background.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.