Engagement Manager

How will you make an impact?

Are you a proactive and innovative marketing professional looking to make a positive impact to our members dignified retirement?

The opportunity

Hostplus is looking for a Customer Engagement Manager to lead our acquisition and retention-focused marketing programs. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

As the Customer Engagement Manager, you will be responsible for understanding the unique motivations of Hostplus’ distinct customer segments and matching our products or services to their needs through targeted marketing campaigns and communications. Your objective will be to increase customer stickiness with the Fund and attract new business. You will work closely with business intelligence to leverage data analytics and insights, driving continuous marketing improvements and bringing ideas to life through integrated marketing plans and campaigns. This role involves delivering a seamless customer experience across multiple channels and touchpoints.

You will also have the opportunity to collaborate with the Intermediary Distribution team, showcasing our top-tier servicing capabilities and innovative products to third-party adviser groups. The ideal candidate will expertly juggle multiple overlapping marketing projects and consistently meet our marketing program deadlines. We value a passion for excellence, an eye for detail, and exceptional time management skills. Your ability to take direction and your knack for influencing others will ensure you thrive in this dynamic role.

Key Responsibilities:

• Strategic Leadership: Assist the Senior Manager, Member & Client Services with strategic marketing support for key projects and business unit initiatives.
• Stakeholder Collaboration: Work closely with internal stakeholders to gather insights, identify communication improvements, and implement solutions.
• Campaign Planning: Develop and manage marketing briefs, project plans, and calendars of activity, ensuring alignment with budget allocations and channel plans.
• Creative Development: Brief internal and external creative teams, assess concepts, and ensure all marketing collateral aligns with Hostplus brand strategy.
• Campaign Analysis: Evaluate campaign outcomes, measure success against objectives, and recommend refinements for future strategies.
• Team Development: Mentor junior team members, contribute to content creation, and ensure consistency in quality deliverables.
• Annual Planning: Contribute to the creation of an annual marketing plan in line with the Marketing Team Business Plan and Fund strategy.
• Campaign Management: Maintain accurate marketing program management, ensuring all work is documented and factored into budgets and business plans.

About you

• Minimum of 4 years of relevant experience.
• Degree in Marketing, PR, Event Management, Communications, or related discipline.
• Proven experience with Campaign Management across various channels, delivering projects on budget and on time.
• Superannuation sector knowledge, understands the structure and philosophy of industry funds, with legal and compliance awareness.
• Strategic and analytical mindset can consult and advise on marketing planning with a solid understanding of member/retail distribution models.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 18 weeks paid parental leave
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus, we passionately provide our over 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.