Account Manager - Mining

Hitachi Construction Machinery Australia is part of a global brand providing a variety of machinery for the construction and mining industries.

An opportunity has become available for a customer focused and motivated Account manager to join our successful department where you will responsible for the overall relationship management of our major mining customers.

In this role you will be ensuring that our business is seen as a strategic partner with both the relevant HCA departments and the stakeholders to achieve our agreed targets with respect to budget KPI’s, machine reliability and supply chain KPI’s.

Reporting to the Regional General Manager – Northern Region and working closely with the other General Managers, you will be responsible for:

• To conduct your duties in a safe manner and comply with all general health and safety duties with respect to our branch and site operations.
• In conjunction with business Managers, develop and implement strategies that will provide business growth within your relevant mining accounts
• To manage and develop your customers by becoming a trusted partner with them and provide an added value service with the assistance of our support network group.
• Addressing and resolving support issues and disputes in a timely manner.
• Assist Hitachi stakeholders and our customers to escalate and address product support / fleet issues that cannot be resolved at a site level.

To be successful in this role you will need:

• Experience in managing a business unit within the construction or the mining industry.
• Exposure to managing large corporate accounts, including negotiating commercial contracts.
• Proven relationship building skills, including high level written and oral communication.
• Relevant Mechanical or Electrical trade qualifications with further tertiary qualifications in Management, Marketing or similar