Product Support Advisor - Mechanical

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. 

The Opportunity

We currently have an exciting opportunity for a trade qualified Mechanical Fitter to join our team as a Product Support Advisor. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

Main responsibilities include:

• Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
• Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
• Identify areas for improvement and work with the customer to address any shortcomings
• Escalate all issues to relevant teams and within a timely manner
• At all times maintain an open communication and good working relationship with customers, peers and other departments
• Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously ‘Promote & Enhance’ Hitachi’s promise of Total Customer Satisfaction

To be successful in this role you will have:

• Relevant trade qualifications
• Looking for the next step in your career
• Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff (Desirable)
• Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
• Demonstrated background experience with Hitachi mobile equipment will be highly regarded
• Good communication and customer service skills and the ability to build long term relationships
• Safety focus and abide by site safety processes

Benefits

We are offering:

• Permanent Full Time Position in a leading OEM with long term job security
• Competitive pay rate + company biannual bonuses! $$$
• Qantas points/status credits for site travel
• Reimbursements paid for transport to and from home to airport, or airport parking
• Brand new HP Laptop provided to new employees – no more paper timesheets!
• 190hr annual leave & 76 hours personal leave per annum
• Relocation assistance if required
• Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
• Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Career progression in a leading OEM
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!