Parts & Service Manager - Townsville

 The Opportunity

Hitachi is seeking a motivated, structured and influential leader for an exciting opportunity to join the team in the position of Parts and Service Manager - Townsville. In this role, you will plan, lead & manage all aspects of the parts and service operations across an expansive territory in North Queensland to provide high-level customer service, whilst working closely with your teams to achieve department safety, quality, production and financial KPI targets. 

Reporting to the Townsville Branch Manager, your responsibilities will include:

• Maintain compliance with WHS, Environmental and QA policies.
• Promote an inclusive and collaborative safety culture aligned to HCA safety beliefs and behaviours, with a strong focus on achieving an interdependent safety culture.
• Manage department profit and loss including achieving revenue, expense and gross profit targets.
• Monitor department utilisation and efficiency performance and manage processes and controls to achieve production targets.
• Oversee accuracy and timeliness of customer quote submission, follow up and invoicing.
• Staff recruitment, career development and performance evaluation.
• Customer relationship management.

To be successful in the role, you will also have:

• Demonstrated safety focus with a strong understanding of WHS principles.
• The ability to engage with and positively enable a team of dedicated and talented staff to achieve business objectives.
• A developed understanding of and experience managing operational after sales parts & service support functions.
• Well-developed negotiation and dispute resolution skills, with the ability to navigate complex issues.
• Developed organisational and time management skills, with the ability to prioritise and effectively manage multiple work fronts.
• Ability to understand technical information and interpret technical data.
• In-depth understanding of maintenance planning and scheduling methodology.
• Advanced Written and Verbal Communication Skills
• Intermediate computer skills (MS Office suite).

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.