Service Manager -Tasmania (Launceston based)

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

The Opportunity

Hitachi has a rare and exciting opportunity for a strong, structured, and disciplined Leader to join the Tasmanian team in the position of Service Manager. In this role you will plan, lead & control all aspects of the service operations across Tasmania to meet customer expectations, whilst remaining in line with retail sales, expense & budget allocation.

Reporting to the Launceston Branch Manager you will also:

• Maintain compliance with WHS, Environmental and QA policies
• Manage financial & productivity performance of the service operation including preparation of budget, capital applications, monthly reporting; within company guidelines
• Analyse W.I.P, warranty, recoveries, expenses and report
• Oversee accuracy and timeliness of quotations & customer invoicing
• Develop local relationships with internal stakeholders and external clients with the aim to increase labour utilisation and increase CE equipment sales in Tasmania
• Mentor and develop all staff

This position is best suited to someone who is determined to plan work fronts efficiently and effectively to meet and exceed business objectives. You will enjoy and be experienced in providing holistic customer service solutions from an operational standpoint.

As the ideal candidate you will also have:

• Experience in service operations with the ability to engage and enable a small team of dedicated and talented service staff to achieve business objectives
• A commitment to enhancing relationships with customers, peers and the community
• A developed understanding of OEM level services (relevant tertiary / trade qualifications will be highly regarded)
• Financial acumen with proven work history evaluating labour costs and project expenditure
• A strong ability to navigate complex issues, ambitious in achieving success.

Hitachi Benefits - What’s in it for you? 

• TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
• Competitive pay rate: A rewarding salary + super
• Company Vehicle or Car Allowance + Laptop + Work Mobile
• Training: Continuous training and upskilling with real career development opportunities
• The role: A Permanent Full Time Position in a leading OEM with long term job security
• Health: Discounted Medibank health insurance policy
• Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
• Uniform: Generous uniform supplied with Full PPE
• Orange Benefits: Exclusive benefits and discounts at over 500 retailers across Australia

Apply Now!! Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.