Warranty Administrator

Benefits

In return for your hard work and dedication you will receive:

• The role: A competitive and rewarding Salary offer + Super.
• Two bonuses a year: Potential to earn biannual bonuses providing increased earning capacity.
• Supplied: Corporate uniform supplied.
• Flexible Working Arrangements: Up to two days per week work from home in conjunction with HCA Policies.
• Central Location: Our centrally located office makes commuting a breeze, with easy access to public transport, local cafes, and vibrant areas for lunch or after-work activities.
• Health: Discounted Medibank health insurance policy.
• Employee benefits: Exclusive staff discounts on a range of goods and services.
•  Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now!
• Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!
• Job stability: Full Time – Permanent employment.

The Opportunity

Hitachi has an exciting opportunity for a motivated individual to join the National Service team in the position of Warranty Administrator. Reporting directly to the National Manager- Fleet Solutions, this position will be best suited to an organised professional with demonstrated experience in identifying and implementing service/warranty process improvements effectively.

Main Duties include:

• Corporate office Warranty administration and Branch Service Operations support.
• Work with Branches to ensure that Warranty Claims are correctly processed in Dynamics and in eService.
• Develop and implement monthly Warranty Report for Branch Operations.
• Assist and advise Branches on Warranty & Service agreements.
• Overseeing administrative and audit compliance and assist with the standardisation of the Branch Service Operations.
• Tracking Product Improvement Program completion.
• Conduct Operational Assessments, Gap, and Needs Analysis to improve Warranty Recovery, Labour utilization, Labour recovery, etc.
• Provide System & Operational Training Support & Guidance for Service Managers, Supervisors, Customer Support Representatives and Service Admin staff including eService and Consite.
• Guide and support Service staff in resolving day-to-day business activities involving Dynamics 365.
• Involvement in Business Testing during Dynamics upgrade.

To be successful in this role, you will need to have:

• Previous experience in a similar capacity within the machinery, automotive or comparable industry.
• Demonstrated administrative experience in an electronic data environment with Intermediate to Advanced level in Microsoft applications.
• Practical experience with help desk software and Dynamics D365 is preferred.
• A passion and drive to improve business processes through analytical thinking.
• A professional and diplomatic communication style, maintaining business critical relationships whilst delivering outcomes.

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

Apply Now

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.