Customer Service Administrator

Since 1989, Henley Properties Group has helped over 58,000 Australian families achieve their home ownership dreams.

Our success is driven by a sustainable business model where we care. We live by our values and we’ll always do the right thing and support you in doing the right thing for our customers. We lead the market with our commitment to you and our customer. 

Our Project planning team is growing, giving us the opportunity for an experienced residential construction professional to join the team at our office in Mt Waverley.

About your new career

As part of our Project Planning team aka Customer Service Administrator, you are responsible for partnering with our customers on the journey of building a Henley home that is right for them now and into the future. Working within a tight knit team, you will utilise your customer centric and workflow administration skills to deliver a seamless new build journey for both internal and external customers.

You will play a pivotal role in our customers’ building journey by offering them support and guidance through what can be a complex and emotional process. A big part of this support is the coordination of the customer’s build throughout internal and external processes – taking care of the important back-end components so our customers can move through the journey with ease.

Some insight into you

You approach your work in a collaborative manner and build rapport with ease. You pride yourself on your ability to deliver a great customer experience. You are organised, adaptable, and manage your time well. No matter what your level of experience is we can train you!

Some of the things we offer at Henley:

• A Health and Wellbeing program that takes a holistic approach to all areas of your life
• Learning and development opportunities through formal programs, on-the-job, e-learning platform and more
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Henley Hub
• Henley Day - an extra day off before Melbourne Cup
• Hybrid WFH working model
• Get paid to refer your family & friends through our Referral system

About Us

We are a proud partner of Sumitomo Forestry Co., Ltd which has a rich 330 years' history and is a worldwide leader in new home design, building 20,000 homes a year globally including Japan, the USA and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability.

In partnership with our valued trades and suppliers, we pride ourselves on delivering quality, affordable homes in the communities where our customers want to live.

Join our team

We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

Click apply now!