The Company
Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.
For over 40 years we’ve remained 100% family-owned and operated. We’re 26 stores (and counting) across Sydney, NSW, and Queensland and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food.
The Role
The Online Duty Manager is responsible for delivering a market-leading, highly profitable eCommerce operation which provides exceptional customer experience. This role is responsible for creating a customer-focused culture delivering key objectives linked to people, compliance, and profitability.
Key Responsibilities
- Ensure personal shoppers are fulfilling orders 100%
- Ensure personal shoppers are substituting products were necessary during pick process
- Out of stocks escalated to replenishment team
- Ensure QA process is followed to ensure customers are receiving perfect orders
- Provide on the job training
- Ensure store is meeting safety compliance
- Ensure store is meeting food safety compliance
Qualifications & Competencies required
- Aligned with HFM values
- Must be available to work alternate shifts morning and evenings
- Retail or FMCG experience an advantage ideally managing a team
- Forklift license desirable
Why you should apply
- Work for a successful online store
- fast paced environment
- A highly varied role
- 25% Staff Discount