IT Desktop Analyst Lead (Onsite: Williston, ND)

IT Desktop Analyst Lead under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

• Pay Rate: $23.50/ hour
• Assignment Length: 12-month contract with the high possibility of extension based on performance and other factors.
• Shift Details: 8:00 am -5:00pm | Monday-Friday

Responsibilities:

• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.

Requirements

• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft

Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector.  

Since starting out over a hundred years ago, Halliburton’s path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater.  

That’s why Halliburton has partnered with Talent Solutions to meet their ongoing contingent staffing needs. If you want to grow your career alongside an industry leader that is changing the world of energy, then we look forward to connecting with you inside our Halliburton Contingent Workforce Network – your gateway to meaningful work opportunities all in one place.

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