Operations Insights Manager

Use data to drive restaurant performance, improve processes, and make a real impact. Join the Grill’d Revolution and enjoy incredible perks.

About the job

At Grill’d, we’re not just flipping burgers—we’re redefining the burger experience! Since opening our doors in Hawthorn, Victoria, in 2004, we've grown to over 170 restaurants across Australia. Our mission is simple: serve delicious, healthy burgers and empower our people to lead the way.

We’re expanding rapidly, and we owe our success to one thing—our team. We believe in fresh ingredients, quality food, and providing our people the opportunity to thrive. If you're passionate about what you do and want to be part of a movement that's all about purpose and progress, we want you!

About the Role: As the Operations Insights Manager, reporting to the Operations System Manager, you'll dive deep into data on labour, productivity, throughput & speed using systems like Tanda, Crunchtime, and PowerBI. Your insights will directly influence our restaurant performance and drive continuous improvement across the board.

Key Responsibilities:

• Deliver labour analytics to optimize rostering, productivity, and labour controls.
• Manage end-to-end labour forecasting and RLGL optimization across support office, operations, and restaurants.
• Ensure compliance with Enterprise Agreements, Traineeships, and rostering practices.
• Analyze Throughput & Speed metrics to improve operational efficiency and set restaurant targets.
• Provide detailed PowerBI reports on labour, productivity, and performance.
• Monitor Crunchtime compliance to reduce wastage, improve stock management, and streamline processes.
• Drive productivity improvements through station guide evolution and proactive labour management (events, holidays).
• Collaborate with Operations and Restaurant Managers to translate insights into actionable improvements.
• Support Operations Team & Restaurant Managers with ongoing feedback and reporting.

What You’ll Bring:

• Strong analytical skills with the ability to turn data into meaningful insights.
• Excellent stakeholder management and communication abilities.
• Previous experience in hospitality is a plus.
• Proficiency in Excel (VLOOKUP, pivot tables) and PowerBI.
• A curious, data-driven mindset with a passion for process improvement.
• Adaptable communication style to engage with different audiences.

Qualifications & Experience:

• Degree in analytics, business, or finance preferred.
• 18+ months of experience driving performance to KPI targets through data insights.
• Proven experience presenting insights to senior leadership with actionable recommendations.
• Strong knowledge of rostering systems.

Why Join Us?

• Be part of an innovative, fast-growing team.
• Play a key role in driving impactful changes across a leading restaurant brand.
• Competitive salary and benefits package. Did we mention free burgers?
• A chance to make a real difference and grow alongside Grill’d.

How to Apply: If you’re ready to take your skills to a brand where passion and purpose meet, we want to hear from you! Submit your resume today and join the Grill'd revolution.