Assistant Venue Manager

About Us

Nestled in the heart of Bowen, on Queensland’s pristine Whitsunday Coast, Grand View Hotel is a well-loved destination known for its blend of laid-back charm and vibrant hospitality. With an emphasis on exceptional service, a welcoming atmosphere, and a dedication to creating memorable experiences, we are committed to building a team that is passionate, innovative, and always striving for excellence.

The Role

We’re looking for a proactive and motivated Assistant Venue Manager to help drive the daily operations of the Grand View Hotel. You will play a vital role in supporting the Venue Manager, ensuring the smooth running of our bustling bar, restaurant, and accommodation areas, while providing outstanding service to our guests.

This is an exciting opportunity to develop your leadership skills in a high-energy environment, with plenty of opportunities for personal and professional growth.

What You’ll Do:

• Lead by Example: Support the Venue Manager in overseeing daily operations, ensuring the highest standards of service in our bar, restaurant, and accommodation.
• Team Leadership: Inspire and mentor your team, driving a positive and productive culture focused on excellence, customer service, and continuous improvement.
• Guest Engagement: Be the point of contact for guest inquiries, ensuring every guest has an exceptional experience, from check-in to checkout.
• Operational Efficiency: Assist in managing stock, scheduling, and staff performance while maintaining efficient operations and adhering to budget targets.
• Compliance & Safety: Assist in ensuring the venue adheres to health and safety guidelines, licensing laws, and all regulatory requirements.

Why You’ll Love Working with Us:

• Career Development: We’re invested in your growth! Access ongoing training programs and mentorship designed to elevate you into a key leadership role.
• Supportive Team Environment: At Grand View Hotel, we’re more than just a team—we’re a close-knit family that supports one another and celebrates successes together.
• Beautiful Location: Enjoy working in the idyllic coastal town of Bowen, with stunning Whitsunday views right at your doorstep.
• Recognition & Rewards: We believe in acknowledging hard work, offering regular incentives, team celebrations, and opportunities for career advancement.
• Accommodation Perks: Take advantage of discounted accommodation, providing comfort and convenience in your new coastal lifestyle.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to manage licensed venues and ensure compliance with licensing regulations.
• Approved Manager’s License: Essential for overseeing licensed areas and operations.
• RSA (Responsible Service of Alcohol): Necessary for ensuring legal and responsible alcohol service.
• RSG (Responsible Service of Gambling): Required for managing gambling activities within the venue responsibly.
• CLO (Customer Liaison Officer) Certification: Must be in place to handle customer inquiries and manage complaints effectively.

Note: If you don’t currently hold all of the required qualifications, you will need to obtain them prior to starting in the role.

Join Our Team

If you're an experienced hospitality professional eager to take the next step in your career, we want to hear from you! Apply now!