Duty Manager

About Us: Located in the heart of Bowen on Queensland’s stunning Whitsunday coast, Grand View Hotel is a beloved destination for locals and travellers seeking a mix of relaxation and adventure. With our exceptional service, welcoming atmosphere, and commitment to creating unforgettable experiences, we pride ourselves on fostering a culture of passion, innovation, and teamwork.

The Role: Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Grand View Hotel.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At Grand View Hotel, we’re more than just colleagues—we’re a family. We work hard, support each other, and take pride in our unique community.
• Beautiful Location: Enjoy the perks of living and working in Bowen, with its stunning coastal views and access to the Whitsundays.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.
• Accommodation: Take advantage of discounted offsite accommodation, offering convenience and comfort right where you work.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for Grand View Hotel in Bowen.