Duty Manager

On the main street of Bowen, the Grand View Hotel is everyone’s first stop – whether you’re a local, or just passing through. 

The Grand View has undergone major renovations, giving the old-Queenslander-style building a modern and chic feel while still allowing its historic charm to shine through.

The Role:

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Hotel Metropole.

What You’ll Do:

·      Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.

·      Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.

·      Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.

·      Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.

·      Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

·      Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.

·      Close-Knit Culture: At Hotel Metropole, we’re more than just colleagues—we work hard, support one another, and take pride in our unique community.

·      Dynamic Location: Enjoy the perks of living and working in Proserpine, with its close proximity to the Whitsundays and its welcoming small-town atmosphere.

·      Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

·      RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.

·      Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.

·      RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.

·      RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.

·      CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For:

·      A proven leader with experience in hospitality management.

·      Someone with a positive attitude who thrives in a close-knit, fast-paced environment.

·      A team player who is passionate about delivering exceptional guest service.

·      Strong communication skills and the ability to solve problems on the go.

·      Flexibility to work evenings, weekends, and public holidays.

·      Knowledge of hospitality regulations and financial management.

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for Grand View Hotel, Bowen.