Gaming Supervisor

About Us:

Situated on the picturesque Thursday Island, the Grand Hotel and Royal Hotel are iconic destinations where locals and travelers alike come to relax, dine, and enjoy world-class entertainment. Our gaming facilities are at the heart of the experience, offering exciting opportunities for guests to test their luck in a safe and welcoming environment. Known for our exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.

The Role:

Step into a key leadership position as Gaming Supervisor, where you’ll oversee and manage our gaming floor, ensuring a seamless and enjoyable experience for our guests. This role is not just a job—it’s a unique opportunity to grow your career in the gaming and hospitality industry on beautiful Thursday Island, working alongside a dedicated team of professionals.

What You’ll Do:

• Lead with Impact: Supervise and manage gaming operations, ensuring smooth and efficient day-to-day operations across our gaming floors.
• Inspire Your Team: Motivate, mentor, and develop a team of gaming attendants and staff, fostering a culture of excellence, professionalism, and continuous improvement.
• Elevate Guest Experiences: Act as the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring they have a memorable time in our gaming venues.
• Drive Success: Oversee gaming floor operations, manage staff schedules, and ensure compliance with all regulatory requirements.
• Champion Safety and Compliance: Ensure all gaming activities meet legal and regulatory standards, maintaining a safe, fair, and secure environment for both staff and guests.

Why You’ll Love Working with Us:

• Growth Opportunities: We are committed to investing in our people, with ongoing training and development programs that will help you grow into a top gaming leader.
• Close-Knit Culture: At Grand and Royal Hotels, we’re more than just colleagues—we’re a family. We work hard, support each other, and take pride in our unique island community.
• Beautiful Island Location: Enjoy the perks of living and working on Thursday Island, with stunning views and a rich cultural atmosphere.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.
• Onsite Accommodation: Take advantage of discounted onsite accommodation offering convenience and comfort right where you work.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas, including gaming zones.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed gaming environment.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

What We’re Looking For:

• A proven leader with experience in gaming or hospitality management.
• Someone with a positive attitude who thrives in a fast-paced, customer-focused environment.
• A team player who is passionate about delivering exceptional guest service and creating memorable experiences.
• Strong communication and problem-solving skills, with the ability to handle challenges with professionalism.
• Flexibility to work evenings, weekends, and public holidays.
• A solid understanding of gaming regulations and financial management in a licensed venue.

Join Our Team:

If you’re passionate about gaming and hospitality, and eager to grow your career in a supportive, exciting, and unique environment, we’d love to hear from you! Apply now!

At Grand and Royal Hotels, we’re proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.