Quality Manager

The Role

You'll work closely with our Head of Quality & Excellence, supporting our teams in Penrith and Coffs Harbour. Enjoy a blend of office and remote work with regular travel to Coffs Harbour and occasional travel to Melbourne.

Your role will involve:

• Driving quality and improvement initiatives by leading efforts to enhance client outcomes and manage risks effectively.
• Delivering insights and reports through analyzing audit results and overseeing the collection and analysis of quality metrics to drive service enhancements.
• Evaluating impact and managing risks by conducting thorough pre/post intervention analysis to evaluate changes.
• Collaborating for accreditation by working closely with the Operations team to meet and exceed accreditation standards, driving ongoing quality improvements.
• Influence decisions through offering your expertise in clinical and quality management to shape key organizational decisions.
• Conduct spot audits and collaborate with the Operations team to prepare for external quality audits.
• Direct various quality-focused projects and manage mandatory/external reporting requirements alongside the Head of Quality & Excellence.
• Lead the development and delivery of clinical and care training programs with internal and external educational teams.

Our Ideal Candidate

You bring a unique blend of empathy and strategic thinking. Your experience includes:

• At least 2 years in a leadership role within home and community care or healthcare settings. 
• Proven background in the Aged Care/ disability sector, with a solid understanding of the National Disability Insurance Scheme (NDIS) and aged care home care regulations. 
• Demonstrated expertise in leading continuous quality improvement initiatives and evaluating workplace practices against accreditation standards and organizational policies. 
• Experience providing strategic advice on quality, compliance, and risk management. 
• Proficiency in data analysis and risk assessment, using insights to drive quality and efficiency improvements.
• Excellent communication skills for effective reporting, discussions, and training development and delivery.

Why Choose General Homecare ?

We are a fast-growing group of Community Support & Care providers, highly trusted in the communities we serve. Our commitment is to assist older Australians and people living with a disability through personalised care solutions focused on helping our clients achieve their aspirations for independence, dignity & control.

What We Offer:

• Commitment to Excellence - We prioritize quality and integrity, ensuring our clients achieve their goals for independence and dignity.
• Diverse and Inclusive Culture - We celebrate diversity and actively seek candidates from all backgrounds. Your unique perspective is valuable to us.
• Opportunities for Growth - Be part of a forward-thinking organization where your career development and personal growth are supported.
• Values Driven Environment - As a values-based organization, we are guided by our core principles of Courage, Kindness, and Excellence. We empower our team to face challenges with bravery, act with compassion, and pursue the highest standards in care and support.
• Flexible Working - We understand the importance of work-life balance and offer hybrid and flexible working arrangements to support you.

Ready to Join Us?

If you’re excited about making a real impact and growing within a supportive and innovative team, click ‘Apply for this job’ and submit your resume today. We look forward to connecting with you!