Quality and Excellence Manager

About Us

General Homecare is a boutique group of community-established home care and disability support businesses – each one inspired by the hearts and personal stories of their founders.  Our vision, together, is home support that people need to find only once.

The Role

As our Quality and Excellence Manager, you will be at the forefront of ensuring that our services not only meet but exceed standards, delivering exceptional, client-centred care and support. As a key member of our Leadership Team, you will play a pivotal role in embedding a culture of safety, excellence, and continuous improvement, driving outcomes that truly matter to our clients.

Responsibilities

• Ensure our service delivery is always exceptional, focused on achieving the goals of our clients 
• Champion a culture of quality, agility and excellence across our organisation
• Provide agile, hands-on guidance to continuously improve quality outcomes through pragmatic and solution-oriented approaches
• Partner closely with all teams to support clients in achieving their goals.

What we are looking for

• A leader with a 'Caring Heart and Commercial Mind' who combines drive, calm, and pragmatism
• Deep expertise and a proven track record in achieving strong quality outcomes in Disability and Aged Care Sector
• Experience in leading innovative quality improvement initiatives and assessing practices against standards and organizational policies
• A collaborative mindset, able to work effectively across teams to drive quality and service excellence.
• The ability to stay agile in a fast-paced environment, always focused on solutions and outcomes

Why Join Us?

• Advance your career with opportunities for professional growth, leadership development, and meaningful contributions to organisational strategy
• Be part of an organisation that is purpose-driven, agile, and a trusted leader in Disability and Aged Care
• Shape the future of care by driving our commitment to exceptional client outcomes
• Thrive in a dynamic environment where your work is valued and makes a real impact
• Enjoy flexible, hybrid working arrangements that support your work-life balance.

If you're ready to take on a key role in a growing and forward-thinking organisation, and you have the energy, drive, and passion to play a key role in our Quality Management strategy, we'd love to hear from you.

How to Apply

Please click on ‘Apply for this job’ and submit your resume today. For a confidential discussion please reach out to Emma Copp - Talent Acquisition Advisor on 0459 940 154.