Change Manager

About Us

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

About the Role

We are seeking an experienced Change Manager for an exciting upcoming Financial Core and Procurement System Replacement project. This project will extend across all areas of our business, from our support office to our parks and resort teams across Australia.

This role will play a pivotal role in this project by leading the development of the change management plan, evaluating the impact of planned organisational change, and preparing, supporting and delivering change and communication activities, ensuring we are equipping people to adopt the changes and ultimately driving employee adoption and usage. 

Key Responsibilities: 

• Identify stakeholders, impacts, current/future state gaps, communication messages, training needs, people-side risks and points of resistance.
• Develop a comprehensive change impact assessment and change delivery plan to understand and address the effects of change on various stakeholders and business processes.
• Lead and support the conduct of readiness assessments and implementation of measurement systems to track adoption, utilisation and proficiency of the groups and individuals impacted by the change.
• Collaborate with Project Managers and workstreams to coordinate and execute change management activities effectively.
• Produce high quality documents to support the change implementation including change management plans, communications plans, communication, cutover and training plans, and any other relevant artefacts.
• Establish and agree clear success metrics and monitoring mechanisms to assess change progress and effectiveness, providing regular updates and insights to program leadership.

Skills and Experience: 

You will be someone who can work as part of a large high performing team with excellent communication and stakeholder management skills. You will be hands-on and strategic, and will bring experience in setting up and rolling out large scale business change through technology and business processes.

• 5+ years of change management experience, with a focus on business and finance systems
• Strong understanding of financial software, ERP systems, and associated change impact
• Ability to work and lead a team within a collaborative environment by providing clear direction and establishing professional working relationships with internal and external stakeholders
• Extensive experience working as part of a project team, with demonstrable success in delivering project outcomes including successful change management assessment, planning, preparation, and implementation
• Experienced in change management frameworks such as Prosci’s, ADKAR, demonstrating expertise in applying these methodologies to achieve successful organisational change
• Strong ability to liaise closely with stakeholders, ensuring their engagement throughout change initiatives

 Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave 
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.