Business Development ManagerFlexible

About Us

At G’day Group, Australia’s largest regional hospitality provider, our Support Office team is at the heart of innovation, powering the success of over 300 unique locations across Australia. From technology and finance to marketing and operations, our diverse roles offer opportunities to shape the future of travel with creativity, strategic thinking, and a collaborative spirit.

We provide a dynamic environment where professionals can thrive with the flexibility to balance work and life, while contributing to a company that prioritizes growth, employee wellbeing, and excellence.

If you're a forward-thinking professional eager to make a real impact, G’day Group is the place to elevate your career.

The Role

As the Business Development Manager you will be a highly valued member of the talented and industry leading team. You will be responsible for growing and supporting clients and affiliates utilising the technology. You will engage and network with industry in educating on the platform and driving uptake of the software suite.

Key Responsibilities:

• Be the face and voice on the front line for clients and customers needing support or assistance
• Deliver quality management assistance to all users of our platforms
• Provide technical support across our entire software suite
• Assist with setup and activation of new clients, as well as account management of existing clients
• Provide training for new, existing or prospective clients
• Utilise key problem solving techniques to avoid escalations
• Achieve daily targets without compromising the high level of customer service
• Monitor systems performance and advise technical issues
• Proactively inform clients on new enhancements and releases
• Use internal documentation for self education and self training
• Create, utilise & enhance predefined replies in communication with customers to increase efficiency

Your Experience

To be successful in this role you will have prior experience working with software platforms, ideally specific to the tourism industry. You will have relevant tertiary qualifications and a natural curiosity to stay up-to-date with industry trends.

Whilst technical proficiency is important to the role, you will also have the attitude, soft skills and leadership capability to engage with a broad range of stakeholders. You will have excellent communication and interpersonal skills. You will possess a high level of energy, self-motivation, autonomy, initiative, and attention to detail to be successful in meeting the business demands at G’day Group. Your naturally upbeat and open style will fit our cultural values.

G’day Group is a dynamic company with an energetic ‘market disrupter’ reputation. If you are passionate, adventurous, and ready to hit the ground running, we want to hear from you.

Benefits

·      Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / Weekly yoga and walking group / Free annual flu vaccinations

·      Leave Policies – Parental leave / Volunteer leave / Study leave 

·      Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional memberships

·      Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free Rewards membership / Loyalty recognition benefits

Our ESG statement

G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. Drivers Licence essential.