Service Desk Analyst (BGT) - Shah Alam, Selangor, Malaysia

For almost two centuries, Boustead has remained a prominent feature within the global business landscape. As a company that has endured wars, economic catastrophes, pandemics, cultural evolutions, and time – Boustead’s longevity is the result of its innate ability to transform, to move with the times, and remain ‘of the moment’.

The Boustead of today offers a glimpse into the trademark entrepreneurialism first exercised by company founder Edward Boustead (1800-1888). Across the Group, cutting-edge technologies and progressive business practices underpin all efforts to dominate the markets in which Boustead operates.

We invite you to learn more about Boustead, its people, its history and the difference it makes.

About the Role 

We are looking for an experienced, resilient professional, for our Service Desk Analyst role. You will demonstrate aptitude for continuous learning and development and a positive attitude. 

The role supports our Information Technology Services team to deliver client centric guidance and management through exceptional stakeholder engagement. 

In this role you will be exposed to a wide and ever changing ITS landscape and is well suited to inquisitive minded professionals keen on developing quickly in their career. 

Service Delivery is paramount to the IT Team and you will be responsible for key tasks such as: 

• Act as IT Services’ single point of contact for all user’s ensuring ownership is taken over all requests. 
• Troubleshoot and complete assigned incidents and service requests following agreed procedures and priority allocated and ensure users remain informed about the status of requests by providing regular updates. 
• Identify and escalate complex incidents to a senior IT Services staff member and assist with managing user updates and completing escalated incidents. 
• Manage asset inventories to ensure service requests can be fulfilled on time. This includes ensuring laptops are configured and updated, ready for deployment. 
• Work with vendors to procure hardware and services by requesting quotes and raising purchase requisitions for approval. 

About You 

Please note that the successful incumbent will require a PCC.

• Tertiary qualification in an associated business discipline (Information Technology, Computer Science etc.) is required. 
• 1 up to 3 years’ experience in managing customer relationships and phone-based customer service will be highly regarded. 
• Demonstrated excellent customer service skills and able to interact effectively with all levels of the business with varying levels of IT knowledge. 
• Demonstrated fault diagnosis, dispute resolution, customer complaints, troubleshooting and problem-solving skills desirable. 
• Demonstrate a keen interest in IT systems and technology, including IT hardware and software such as ITSM tools, Microsoft Online Applications – Microsoft 365, Teams Online, SharePoint Online, Microsoft Office Suite, etc. 
• Strong attention to detail and accuracy when accomplishing a task, including excellent follow through and follow up skills. 
• The ability to foster teamwork and promote a positive and inclusive workplace experience, in-office and online. 
• Please note you must hold relevant and current working rights in Malaysia.
• Attitude and behaviour align with BGT’s core values.

 Why Boustead Geospatial Technologies?

We’re inclusive and people focused. Our down to earth culture balances work and home life and enables our team to be great at what they do. Our people are important to us, and we offer several fantastic benefits including:

• Hybrid working environment.
• Medical Benefits.
• Employee training and continuous development programs with dedicated training and development time to upskill.
• Financially rewarding profit share bonus scheme.
• Staff awards, referral spotter fee, regular events and more.
• Clear pathways to grow your career.

If you are ready to take the next step in your developer career and want to apply your skills to support our industry-leading organisation, we want to hear from you!

For further details or if you have any questions, please contact our Talent Acquisition Lead on +61 400 787 808 (WhatsApp) or by mail at ttorche@bousteadgeospatial.com

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Boustead Geospatial Technologies does not accept unsolicited resumes from recruiters or employment agencies.