Student Support Officer

Role type: Permanent, Full-time

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.

Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.

We aim to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health! 

For more information, please visit the following: 

·        Values: https://youtu.be/AgC7RCC6Wpk 

·        Join a passionate team: https://youtu.be/8EgGtpYlmBw 

·        Our way of giving back: https://youtu.be/I_sA3B8GNRM 

About the Role

You will be the first point of contact for students’ enquiries via phone, email and face to face at their local campus student support and reception counter. These include general student FAQ’s, student orientations onboarding, subject progression and all queries that help a student progress in their studies throughout the student lifecycle.  

Additionally, this role supports on-campus administrative, student common room facilities and activities support to facilitate engagement and enhance the student experience throughout the student journey from enrolment through to graduation.  

Join our team where your passion and solution focused approach to adding value and putting students first will make every day an opportunity to make an impact.

Key Accountabilities  

• Student enquiries support via face to face and tickets 
• Participate, support coordination and delivery of campus events and campus tours 
• Support student orientation process 
• International student contact point and enrolment officer 
• Provide administrative support to Clinic & Operations Manager  
• Front of house support and clinic reception (as required) 

About you 

• Relevant experience in similar customer-focused/admin roles 
• Passion for providing an exceptional customer experience  
• Team player who takes pride in their work and has an innate desire to drive growth and improvement 
• Attention to detail and commitment to accuracy 
• Ability to review processes and continually strive for excellence and look at opportunities to improve 
• Tech-savvy with ability to learn new systems as required 

Why work with us 

We embrace diversity as part of our need for a culturally competent and confident workforce. We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour College include: 

• Competitive remuneration and hybrid setup
• Employee Assistance program
• FREE UNLIMITED clinic consults in all of our disciplines (For further information on our clinics go to: https://www.endeavourclinic.com.au/ )
• 15% off all clinic dispensary and retail products
• Beautiful campuses all located conveniently to public transport 
• Staff events 

To Apply:  

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.