Student Success Adviser

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.

Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.

We aim to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health! 

For more information, please visit the following: 

·        Values: https://youtu.be/AgC7RCC6Wpk 

·        Join a passionate team: https://youtu.be/8EgGtpYlmBw 

·        Our way of giving back: https://youtu.be/I_sA3B8GNRM 

About the Role

The Student Success Adviser will support a portfolio of students through their learning journey with the College. The focus will be to provide exceptional and proactive student support ensuring our students are engaged and managing their studies to completion.

This role is responsible for cultivating a supportive, holistic student environment centered on engagement and uncompromising customer service. The primary focus is to drive student retention through active cohort management and progression planning. Educating and empowering students to manage their own studies. You will be able to offer timely and effective customer service and support to assist students with early intervention plans, course progression, re-enrolment, return to studies, course direction to completion outcomes.  

Key Responsibilities include:

• Calling students, regular consultations, group consultations, support webinars and regular touchpoints across all stages of the student study journey, managing general enquiries, course progression planning and enrolment, study load management, study support access and documentation.
• Identifying and proactively supporting any students at risk for failure or non-completion of studies and exit support strategies.
• Providing a collaborative, solutions-focused approach to empower students to overcome any obstacles that may impact their ability to commit to their studies.
• Drive re-enrolment and retention targets through efficient progression and re-enrolment planning consultations aligned with course outlines.
• Actively participating in Student Orientation and engagement activities to support building student connections.
• Providing regular updates on the success of your cohort from the student database and cohort dashboard management.

About You

• A relevant Bachelor’s degree and/or experience providing support to students
• Customer service experience in a fast-paced professional environment with a passion for education and student support
• Experience in a higher education setting preferred
• Experience in using CRM systems and reporting
• Strong communication (verbal and written) and interpersonal skills with proven ability to build rapport at all levels
• Ability to operate effectively in a team, contributing positively to team operations and working relationships
• Ability to demonstrate the qualities of initiative, sensitivity, tact and loyalty and an appreciation for the need for confidentially and discretion
• Ability to engage in robust conversations with professionalism and respect to reach solution-focused outcomes
• A student service mentality and respect for balancing both people, policies, procedures and business needs
• Demonstrated ability to multitask and work to deadlines both autonomously and as part of a team

Why work with us 

We embrace diversity as part of our need for a culturally competent and confident workforce. We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour College include: 

• Competitive remuneration and hybrid setup
• Employee Assistance program
• FREE UNLIMITED clinic consults in all of our disciplines (For further information on our clinics go to: https://www.endeavourclinic.com.au/ )
• 15% off all clinic dispensary and retail products
• Beautiful campuses all located conveniently to public transport 
• Staff events 

To Apply:  

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.