Clinic and Campus Operations Manager

Role type: This position is a maternity leave replacement contract for a duration of 8 months.

Endeavour College of Natural Health is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. Courses on offer are in the fields of Naturopathy, Nutritional and Dietetic Medicine, Chinese Medicine, Acupuncture and Health Science.

Backed by UP Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced management & governance team.

We aim to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health! 

For more information, please visit the following: 

• Values: https://youtu.be/AgC7RCC6Wpk 
• Join a passionate team: https://youtu.be/8EgGtpYlmBw 
• Our way of giving back: https://youtu.be/I_sA3B8GNRM 

About the Role

The Clinic and Operations Managers (COM) is responsible for providing a seamless student experience across student support mechanisms and support activities in clinics and on campus. Key responsibilities include maintaining a supportive student and staff environment, ensuring a safe, effective, and efficient clinical experience, and facilitating activities that support an engaging campus culture. This role ensures an exceptional student support environment by ensuring the smooth day-to-day operations of the clinic and campus.

Key Responsibilities include:

• Student Engagement & Support : Plan, manage, and deliver a variety of student support and engagement events, including open days, orientations, onboarding commencing and continuing students, campus events and activities, campus connect days, graduations, and other to foster a vibrant and inclusive community.
• Staff Management & Stakeholder Engagement: Manage Campus Student Engagement teams, Clinic and Campus Coordinator (CCA), and Student Support Officer (SSO) to ensure exceptional student service and support.
• Campus & Clinic Operations Management:

o  Campus: Manage daily campus operations, including budgeting, resource optimization, WHS compliance, enhancing the student experience with support mechanisms and maximising student engagement.

o  Clinics: Develop and implement strategic operational priorities for the local clinic to ensure profitability and budget alignment, while overseeing daily clinic operations including budgeting, resource optimization, timetabling optimization, booking capacity, WHS compliance, and maintaining a safe and efficient clinical environment for staff, students, and clients.

• Workplace Health and Safety (WHS) & Facilities Management: Responsible for coordinating all campus WHS activities, including staff training, orientations, risk management protocols, and quarterly WHS Committee meetings, ensuring compliance with health and safety legislation and standards, providing a safe and hazard free clinic and campus environment.

About You

• Bachelor degree in any relevant discipline preferred
• Minimum 5 years’ management experience in a similar field
• Strong customer service focus
• Proven administration, strategic and organisational skills
• Results driven business acumen
• Experience in Risk Management and WHS matters
• Demonstrated knowledge of and commitment to continuous quality improvement
• Training and resource development and delivery
• Previous experience in an educational setting beneficial
• Project management and planning skills
• Familiarity with innovative business development initiatives
• Exceptional time management abilities
• Ability to thrive in a fast-paced and autonomous business environment 

Why work with us 

We embrace diversity as part of our need for a culturally competent and confident workforce. We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of working at Endeavour College include: 

• Competitive remuneration and hybrid setup
• Employee Assistance program
• FREE UNLIMITED clinic consults in all of our disciplines (For further information on our clinics go to: https://www.endeavourclinic.com.au/ )
• 15% off all clinic dispensary and retail products
• Beautiful campuses all located conveniently to public transport 
• Staff events 

To Apply:  

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.  

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.