- 1 Year Contract
- Hybrid: 50 Keil Drive North Box 2001, Chatham, Ontario, N7M 5M1
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Business Analyst right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Position Overview:
We are seeking a dedicated Business Analyst to assist our Contract and Compliance Customer Support Representatives (CSRs) in supporting the Direct Purchase (DP) Market. This role is essential in maintaining positive client relationships and ensuring contract compliance.
Key Responsibilities:
- Client Relationship Management: Maintain and develop positive relationships with internal and external clients.
- Contract Preparation: Prepare for DP contract renewals by reviewing, analyzing, and updating consumption volumes as required.
- Tracking and Compliance: Assist with tracking DP renewals, amendments, compliance items, credit exposure, and terminations. Ensure practices adhere to Enbridge policies and contract compliance.
- Issue Investigation: Investigate anomalies for meter and billing issues; act as a liaison between our team and the Billing team within Customer Care Operations, including tracking responses.
- Data Analysis: Analyze and reconcile end-use cycle account consumption reports with banked gas reports.
- Customer Support: Answer common questions from DP marketers, customers, and internal groups. Investigate and assemble information requested by our marketers and customers.
Must Haves:
- Education: Business, Finance, or Math degree OR Business or Finance College diploma & 2+ years of relevant work experience.
- Technical Skills: Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools, and general business applications. Strong math skills are essential.
- Analytical Skills: Ability to analyze large volumes of data.
- Multitasking Ability: Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities.
- Industry Knowledge: A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business.
- Interpersonal Skills: Excellent interpersonal skills, including the ability to influence others and negotiate.
- Professional Skills: Strong professionalism, communication, collaboration, time management, and organizational skills. Ability to work with minimal supervision and drive results independently.
Nice to Have:
- Industry Experience: Understanding of Direct Purchase contract administration, customer billing, and/or financial systems.
- Technical Knowledge: Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
- Contract Knowledge: Understanding of Large Volume (natural gas) contract language and rates.
- Customer Service Experience: Demonstrated front-line customer service/contact experience.
- Market Experience: Experience in the natural gas and/or utilities market.
Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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- Published on 24 Jan 2025, 9:33 PM