Advisor Project Support (Hybrid: Akron, OH)Hybrid

• 1 Year Contract 
• Hybrid: 2169 State Route 821, Akron, OH, 44305

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees. 

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.  

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.  

Enbridge is hiring a Advisor Project Support right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.  

What You Will Do:

• Provide project support on all tracks of the Customer integration project.
• Advocate for optimal customer experience principles and ensure these are incorporated into solutions.
• Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience.
• Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions.
• Interact regularly with other project teams to ensure line of sight on other track work.
• Ensure Customer Experience is maintained during the project.
• Identify ways to minimize the customer impact throughout the integration.

Who You Are:

• Related university degree and minimum 4+ years’ experience. An equivalent mix of formal education and demonstrated experience and results will also be considered.
• Expertise supporting Customer facing business.
• Experience with business aspects of software development related projects in the utility space.
• Proven ability to make the connection between business requirements and TIS requirements.
• Experience with Enbridge TIS change management and governance standards.
• Innovative, results oriented, team oriented and interpersonal skills.
• Understanding of issue analysis, business case review, and cost benefit analysis.
• Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint

Preferred:

• Project management skills.
• Customer Care experience in the utility sector is preferred.
• Experience working closely with technology professionals on projects in the utility sector

Working Conditions:

• Ability to travel (25%) as needed.

Physical Requirements (Include but are not limited to): Included but not limited to: Grasping, kneeling, light–moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to: Include but not limited to: Ability to understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.   

Applying with Raise  

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing. 

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or hello@raiserecruiting.com 

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