Store Team Leader (Store Manager) - Canberra Outlet

CREATE THE FOOTPRINTS OF TOMORROW 

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.  

About the Role:

ECCO Canberra Outlet is looking for highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves!

Tasks & Responsibilities:

• Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
• Provide input with staff scheduling and assist in recruitment activities
• Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
• Oversee customer returns and inventory management
• Train the team on product, VM and sales techniques

Skills & Experience:

To be successful in this role you will:

• Have previous retail management experience as a store manager or assistant store manager
• have demonstrated success in achieving KPIs and sales targets
• Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
• Be a collaborator and natural people-person who thrives on building relationships
• Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment 
• Possess persuasive communication skills and an agile leadership style 
• Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team 

Perks & Benefits:

• Flexibility and work/life balance through rostering
• Structured coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development
• Reward and recognition programs, including a lucrative sales bonus incentive and monthly awards
• Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities
• Pride in working for a globally successful, diverse & environmentally conscious employer
• ECCO provides a progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

If this sounds like you...

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