Customer Service Team LeaderHybrid

Our Company

For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British Paints and Porter's Paints. Our Paints & Coatings Brands are proudly part of the DuluxGroup, home to some of New Zealand's and Australia’s most iconic brands and 8000 employees globally.

Your Role

This is an opportunity to be a part of a high performing, award winning operation that is a critical component to Dulux Group’s delivery of products to customers.  

Based at our Gracefield (Lower Hutt) and reporting to the Services Manager, you will lead and motivate the customer service team in all day-to-day activities to ensure they provide excellent service which surpasses our customers’ expectations.

You will be responsible for driving the performance of the Customer Service Team in a fast- paced and complex work environment via coaching and mentoring. With your problem-solving approach you will also be responsible for development of innovative solutions. No two days are ever the same in this complex and exciting role where you can have a real impact across the entire Dulux Group.

Everyone who joins participates in comprehensive training from our dedicated training team and will learn over time (and when ready) all of the Dulux Group brands that we support.

Benefits                                                                                 

• Life, total permanent disability, and Health Insurance (medical and surgical cover) 
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• 20 weeks paid parental leave (primary carers) topped up to your normal pay and 2 weeks paid partner leave available after 6 months
• We will match up to 4% of your salary to Kiwisaver
• Enjoy generous discounts on both DuluxGroup products and through our corporate partnerships
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support   

Skills and Experience

This is a role with real impact, so you’ll need the ability to multi task and work collaboratively with a diverse group of stakeholders including distribution and sales teams. You will have a passion for leading a team and will be motivated by providing an exceptional customer experience. Ideally, you can demonstrate:

• Proven experience in a Customer Service leadership role, Distribution or Sales experience is preferred
• Demonstrated experience working in a complex environment
• Excellent written and verbal communications with a natural ability to build rapport
• An innovative mindset that is always solution-focused
• Experience managing KPI’s while motivating a team

Imagine a better place

Dulux Paints & Coatings is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

We are looking to speak with you asap, please apply online!